Harlan wrote: Sorry to hear that. Was there anything unusual that you think may have caused this to happen (power failure, system crash, unsafe USB drive removal, etcetera)? Is there any way to run a report of which items in the index do not match actual thoughts in my brain file?
Nothing unusual. I have been very diligent about always using the 'safely remove hardware' feature in windows with my usb drive since the initial data loss I had early on.
Harlan wrote: When you do the restore from the backup, it will tell you how long ago the backup was made. It does this twice to make sure you understand that you will lose the data added since then.
Yes, I was prompted about the restore point. However, I was relying on the fact that I just created a brainzip as an extra precaution.
Harlan wrote: To answer your questions:
1. In the next release, 4506, which will be up shortly, deals with these types of issues automatically. It also contains changes which should avoid these issues in most cases. If you do encounter a problem, it will guide you through the steps to take based on what it finds.
2. Notes are not stored in separate files.
I know they used to be. This must have changed at some point.
Harlan wrote: 3. The search index is separate from the actual data and it believes the items are still there, but if they really aren't the preview cannot be seen. (This type of mismatch between the index and the data would only happen in the case of a corruption of the data. Although the search index knows which words are there, it doesn't have all the information, just the number of words)
As for next steps, I would recommend that you hang on to that BrainZip and try opening it with 4506. If that doesn't work, send it to us here at email@example.com and we'll see if we can retrieve some additional info.