Duke
Hi Folks,
The battery in the work laptop died & my magnificent I.T. dept decided to wipe the whole computer.
By way of explanation - they simply said "don't know how that happened"...

Anyway, I've downloaded the most recent 6 version & installed but now activation via the website isn't being accepted, saying "This upgrade cannot be processed, a purchase of PB5 etc, cannot be found under my name"

Can you folks help at your end please? What am I doing wrong this time?
Duke
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jostber
Might be somewhat related to this post?

http://forums.thebrain.com/post?id=4891786



TheBrain 8.0.2.2 Slackware 14.2 KDE 4.10.3 Java 1.8 / (Windows 7)
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Duke

Don' think so, but thanks

Duke
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mbaas
Be careful to use the same registration-details (name+email) as with your purchase of V5. And once you have a serial, I'd recommend to store it as a thought in your brain!

(And if you think you used the same credentials, I'd recommend to get in touch with support@thebrain.com directly, which will probably get you sorted out faster..)

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Duke
Thanks mbaas, yes, I used the same details and I have them recorded in my second copy of the brain on my desktop PC.

I'll email, thanks.
Duke
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