mcaton
Advanced Sync Troubleshooting
 
The most recent builds of TheBrain 9 and TheBrain Cloud have streamlined and improved the synchronization process. However, if you have experienced problems with Synchronizing your Brain to TheBrain Cloud (such as a "MergeSyncs" Error), this may be a result of your Brain being imported from v8 into an earlier version of v9.  To resolve this:
  • Re import your v8 Brain into the current build of TheBrain 9. Try sync again.

  • If you have made changes while your Brain was already in v9, and do not wish to re-import from your v8 version:
    • Make a backup (Brain Archive) of your Brain
    • In TheBrain 9, close this Brain within the application.
    • From your Brain list, right click on the desired Brain and select "Assign Brain New GUID..."
    • Try sync again.

  • If sync problems persist, there may be an integrity error in your data.  You can resolve this by:
    • Make a backup (Brain Archive) of your Brain
    • Close this Brain within the application.
    • From your Brain list, right click on the desired Brain and select "Check Brain Integrity."
    • Click OK. 
    • Again, open and sync.
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Harlan
If the above steps fail and the brain you are trying to sync was imported from TheBrain 8, you can try reimporting again after forcing TB8 to rebuild the brain_cdbb folder as follows:
  • Close TB8 and open the _brain folder for your brain.
  • Rename the brain_cdbb folder to brain_cdbb_old.
  • Restart TB8 and open your brain.
  • TB8 will reconstruct the folder that was just renamed. Wait for it to finish.
  • Close TB8.
  • Open TB9 and delete the copy you previously imported.
  • Import again.
  • Sync again.
If none of the above steps work, we can best troubleshoot the issue if you send us a backup of your brain (In TB9, File > Backup to Brain Archive) via https://www.hightail.com/u/thebrain

Thanks for your help troubleshooting the sync process!
Regards,
-Harlan
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