phil737
I have a brain I've been using for years now and when I want to load it (with forgotten and private thoughts) it hangs in the middle of the process. Anyone had this of problem before ?

Phil

Quote
Harlan
Hi Phil,

Please try again with the new release which will be up later today. If you continue to have trouble importing, please contact us at support@thebrain.com. In the worst case, you can send us your Brain and we can sort out the import for you, but hopefully we'll be able to help you through it. (Normally, this is a very simple process.)

Regards,
-Harlan
Quote
phil737
Ok thanks !

I had already sent a mail with the output.log file. So disregard it and I'll inform you.

Phil
Quote
Harlan
A new release (4.0.5.8) which fixes issues with the import of PB3 file has just been uploaded. Please try this version to address this problem also. Thanks.
Regards,
-Harlan
Quote
phil737
Hello !

Tried with 4058 no success. I don't think I have a problem with the notes because it blocks much earlier in the conversion process. In my case it reads the V3 brain and if I look in the output.log file seems to read nothing ... my brain is old, I've been using it for 8 years so there might be some strange things in it !!
I attached the output.log file.

Regards
Phil



Quote
Harlan
Hi Phil,

Could you send a zip of your .brn file only (the folder is not needed) so we can troubleshoot this problem for you? If you can, please send via email to support@thebrain.com and ask them to forward it to me. Thanks.

Regards,
-Harlan
Quote
Harlan
This problem has been fixed in 4059, up shortly.
Regards,
-Harlan
Quote
phil737
Hello !

I tried the conversion process with release 4059 and it now runs smoothly. If I open the brain V3 directly it hangs (white screen) but I created an emtpy brain than imported the one I want to convert and it runs ok.

Then I started working with this brain release 4 but quickly noticed that some thoughts are missing ! I remember the process in 4058 was indicating 4000+ thoughts the 4059 process is now talking about 3000+ thoughts.
It seems that the conversion skips some ...

Do you want me to send you some log files ?

Regards

Phil

Quote
Harlan
FYI, Phil's issue was resolved by TheBrain Support... If anyone has issues converting PB3 files, please make sure you send them to support@thebrain.com so that we can use our analysis tools to troubleshoot.
Regards,
-Harlan
Quote
phil737
Thank you very much. ALL the thoughts with 4060 are now importing correctly !

Regards
Phil

Quote

Newsletter Signup  Newsletter Signup        Visit TheBrain Blog   Visit TheBrain Blog       Follow us on Twitter   Follow Us       Like Us on Facebook   Like Us         Circle Us on Google+  Circle Us         Watch Us on Youtube  Watch Us       

TheBrain Mind Map & Mindmapping Software     Download TheBrain Mind Mapping Software