mrsandbags
I just looked at the brain access panel and found something I don't understand. Who is Group/User "?" who has Administrator rights in my brain?

Thanks,

Matt
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MOWER/VALDEMARIN
Experts at creating value by sharpening purpose, stimulating thinking, sharing insight, and finding hidden opportunities for you
tel +44 797 707 6709  ·  skype: matt.mower ·   http://mwrvld.com/  ·  https://uk.linkedin.com/in/mattmower

TheBrain v9.0.245.0 | macOS 10.12.6 | MacBook Pro 13,1 (late 2016) 2.4Gz i7, 16GB RAM, Intel Iris 540 GPU


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Harlan
Matt,

One of our engineers did some research into this and discovered a few things.
  • You have two accounts, mmower and sandbags.
  • The ? account is the other account that you are not using. (Support tickets indicate that you started using V9 under one account and then switched accounts because you purchased services on a different account.)
  • The account is showing as a ? because you do not have TeamBrain services and thus the app does not expect another accessor and can't look up the name properly.
  • You should be able to remove the ? account by right clicking on it and selecting "Remove"
  • Normally this would not happen and we are now looking into how it did. We suspect that it may be related to when you assigned the Brain a new Guid and the original account you were using should have been removed as an accessor but was not.
Let me know if you are not able to remove the extra account for some reason.
Regards,
-Harlan
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mrsandbags
Hi Harlan.

The cause & effect makes sense: when I realised I wanted to subscribe I decided to create a new account using my business email/account. There was also some kurfuffle with GUID's IIRC.

I was able to remove the "?" entry as you indicated, thanks.

Matt
MOWER/VALDEMARIN
Experts at creating value by sharpening purpose, stimulating thinking, sharing insight, and finding hidden opportunities for you
tel +44 797 707 6709  ·  skype: matt.mower ·   http://mwrvld.com/  ·  https://uk.linkedin.com/in/mattmower

TheBrain v9.0.245.0 | macOS 10.12.6 | MacBook Pro 13,1 (late 2016) 2.4Gz i7, 16GB RAM, Intel Iris 540 GPU


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