ludoal
Hi,

It has been 2 days since I cannot navigate http://www.thebrain.com. I always get "the page you are trying to access does not exist" followed by an endless frame in frame.
I tried to access via Safari and Camino (Mac OS) and also IE7 (Windows). Same thing.

What's happening?
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Harlan
Hello,

We updated our web site a week ago. Perhaps there are still some cached pages out there? Can you please upload a screenshot of what you are getting when you try to access? Where are you located and who is your ISP? Thanks for your help.

The new site should look like the attached image.



Click image for larger version - Name: website.jpg, Views: 111, Size: 54.85 KB
Regards,
-Harlan
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ludoal
Well, I was able to view the new site on the first days. When the problem occured, I tried with empty cache, on different computers and browsers, with no more success. The problem obviously comes from my ISP: http://www.mana.pf (French Polynesia). But usually it's a reliable ISP and I have no problems surfing the net.

Very annoying as I can't get the new betas, since automatic update doesn't seem to work on every update. Any "external" link to download them and get the release notes?

Regards. Click image for larger version - Name: Screenshot_1.png, Views: 113, Size: 84.85 KB
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ludoal
Help! I can't even download the new update (4.5.0.9) via automatic download. And yes, my javascript is enabled.

Please, could you mail me a link to the new beta? Click image for larger version - Name: Screenshot_2.png, Views: 108, Size: 65.90 KB
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Harlan
Try accessing from this link to download directly:

http://www.thebrain.com/site/personalbrain/download/downloadForm.html?id=23

You can get the release notes from:

http://www.thebrain.com/site/personalbrain/download/PB4_Completed_Tasks.pdf

Please let us know if this problem accessing our site persists for you.
Regards,
-Harlan
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Harlan
Sorry... the above link is for Windows - Mac version is:

http://www.thebrain.com/site/personalbrain/download/downloadForm.html?id=24

Regards,
-Harlan
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ludoal
The links are working, thanks!
Do you have one for the new PB4 manual?
http://www.thebrain.com/#-101 is still not working for me :-(
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Harlan
Is this problem still happening for you?

Please contact support@thebrain.com and they can email you the manual and help troubleshoot any other issues.

Regards,
-Harlan
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ludoal
Yes, sadly...
But only in my country. So that might be a problem with my ISP's cache.
Thanks for the support.
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