fjgrijalva
I just upgraded from PB 4.1.3.6 Pro to PB 4.5.0.5. The icons I have added to my thoughts do not display, only the favicon ( firefox 3.0) shows. I have to place my mouse over the thought in order to display the icons in extended view. This also happened in 4.1.3.6
I am running a laptop with 2Ghz and 2 GB RAM. XP SP2

Any suggestions? Thank you!

Fernando

Fernando
PB 6.0.7.9 Pro - Win 7 Pro
J-1.7.0
25,000+ Thoughts; 155,000+ Links
user since 2000
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Harlan
Hello,

Immediately after experiencing the problem, please upload the output.log file from the PersonalBrain program folder and we will see what might be going wrong. Thanks.
Regards,
-Harlan
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Harlan
Also, have you moved computers or changed the location of your Brain file? Or was the only change you made the upgrade to 4.5?
Regards,
-Harlan
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fjgrijalva
Hi Harlan,

I emailed you a copy of the output log file to thebrain's support email. Thank you for your support and genuine concern for your customers!
Regards,
Fernando

Fernando
PB 6.0.7.9 Pro - Win 7 Pro
J-1.7.0
25,000+ Thoughts; 155,000+ Links
user since 2000
Quote
Harlan
Got it, thanks. I believe this problem is resolved in 4.5.0.6, which will be out later today.
Regards,
-Harlan
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fjgrijalva
Hi Harlan,

I just installed and run PB v4.5.0.6 and still have the same problem of missing icons. I emailed the latest log file for your review to Matt. Thank you for your help. I should point out that only 4-5 out of 75-80 icons in the plex were missing.

Fernando
Fernando
PB 6.0.7.9 Pro - Win 7 Pro
J-1.7.0
25,000+ Thoughts; 155,000+ Links
user since 2000
Quote
Harlan
Hi Fernando,

I got the log files, but didn't see anything helpful in them. Do the missing icons show up when you mouse over them? Can you post a screenshot of the plex and the attachments list for one of the problem thoughts? Thanks.

Regards,
-Harlan
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fjgrijalva
I emailed the pictures to you a few minutes ago.

Regards,

Fernando

Fernando
PB 6.0.7.9 Pro - Win 7 Pro
J-1.7.0
25,000+ Thoughts; 155,000+ Links
user since 2000
Quote
mcaton
We did receive them.  We'll be in touch with our research results.

Thanks,
Matt
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fjgrijalva
Thank you Matt!
Fernando
PB 6.0.7.9 Pro - Win 7 Pro
J-1.7.0
25,000+ Thoughts; 155,000+ Links
user since 2000
Quote
punkmonksf
Pasting thought icons seems to be not working. Output log attached

Karekin
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Darkstar
Have you exited the brain and restarted it after a failed thought icon paste? Is the icon now there?
-Darkstar
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Harlan
punkmonksf wrote: Pasting thought icons seems to be not working. Output log attached

Karekin


Paste of images does not work under Mac OS using Java 5 due to a bug in the JVM. You need to switch to Java 1.4.2 or Java 6. Please see http://forums.thebrain.com/tool/post/thebrain/vpost?id=2744153
Regards,
-Harlan
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