ThomasHoff


I am desperately trying to upgrade to v4 of this product (which I love.)  But after installing the proper Java version and running the product multiple times, it just hangs after creating a new brain or trying to open an old one.

Tips window comes up, then nothing works.  I have to kill it in task manager.  I was hoping to demo this at work to encourage others on my team to get this product.  Can you tell me what's wrong?

I run a Levono w/ 1gig memory and Windows XP.  Have java 1.6 and am installing v4.0.6.0  any ideas?  my output and install logs are attached.

thanks for any help

 
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Harlan
Please try using the latest version, 4.1.1.1 and let us know if the problem persists.
Regards,
-Harlan
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ThomasHoff


Hello Harlan - now I can close the pop-up boxes, but it still hangs.  It uses half my total cpu (I have a dual 1.8 ghz machine) and a lot of memory.  Window is just stuck when I create a new, empty brain.

I am thinking I don't want to move my business critical brain links to the new platform - as I depend on this thing throughout the day.


Version 3 is very stable and a great product.  I am excited for v4, but cannot take risk with the data.

are you going to release a non-java client?

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Harlan
Thomas,

I've forwarded your message to our support group. Someone will contact you to help you troubleshoot this problem. Thanks.

Regards,
-Harlan
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