vmilhoan
I had an issue with the text of a note being deleted after a TB crash. I had copied a couple of lines from an Outlook message to the clipboard and used Ctrl-V to paste into TB. TB crashed and I selected to restart. When it restarted, the note text was empty.

I do have a backup program (Syncplicity). I do not have the tool syncing the database file (.db) per our previous conversations but it is backing up everything else in the folder. I was able to recover the note text by recovering from the Syncplicity tool.

Who can I send over the output.log file to? I don't want to post here as there might be some customer names I don't want to make public. It does have some details around an unhandled exception.

Thanks,
Vicki
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mcaton
Vicki,

Thank you for posting.  Glad to hear that you were able to recover your content!  We'd be happy to review the logs to see what went wrong.  You can upload the file to our secure file sharing site at http://www.hightail.com/u/TheBrain . Be sure to reference this forum thread (8447751) in the Notes area.

Thanks again and we'll keep an eye out for the log,
Matt
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Harlan
Vicki,

Is this a correct summary of what happened?
  • Text exists inside of notes
  • Go to Outlook and copy something
  • Go back to TB and attempt to paste
  • Crash and restart
  • Notes from step 1 have disappeared
Please confirm or let us know if this is inaccurate in any way. Is it possible that you deleted the notes at some point prior to attempting the paste operation?
Regards,
-Harlan
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vmilhoan
Hi Harlan,

I uploaded the logfile into Hightail. Your summary is correct. The notes were not deleted ahead of time - I was looking at the text while doing Ctrl-V to paste.

Thanks,
Vicki
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mcaton
Thank you Vicki. File received and under review.

Matt
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