PDF Attachments Not Loading (#5150)

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17 posts miadonis 17 posts

miadonis 1538117124 in TheBrain 10 Desktop Beta

I haven't been able to view a PDF attachment within theBrain since moving from TB9 to TB10.

Is anyone else experiencing this issue?

All I see is a dark grey screen where the PDF should be. If I send the PDF as an icon of the thought, whenever I hover my mouse over the icon, then I can see the PDF front page just fine, but not the rest of the document.

I can launch the PDF from within TB10 just fine (which opens in MacOS Preview) so the file is not corrupted. But the PDF is definitely not viewable within theBrain desktop app itself under the external attachments tab/notes viewer.

I'm using MacOS 10.14 Mojave and the Brain v10.0.13.0

Regards,
Matt

MacOS 10.14, TB 10.0.17

Quote

mcaton Moderator 3,991 posts

mcaton 1538167406

Matt,

Thanks for posting and providing the additional details. We've recently discovered this issue and have replicated in house. Thank you and we'll keep you posted on a fix.

Thanks,
Matt

Quote

Harlan Moderator 5,656 posts

Harlan 1538200046

Sadly it seems this problem does not originate in changes we made to the software. For those machines that this affects (which is not all), even version 9.0 no longer works to display local PDFs.

Regards,
-Harlan

Quote

miadonis 17 posts

miadonis 1538204866

I fired up my old MacBook Pro (17", 2011) running MacOS 10.12.6 Sierra and can confirm PDFs load properly within theBrain v10.0.13.

Regards,
Matt

MacOS 10.14, TB 10.0.17

Quote

Harlan Moderator 5,656 posts

Harlan 1538205196

Thanks for letting us know. We're not yet sure what causes it. We've seen it happen on macOS El Capitan also so it's not just a Mojave problem either.

Regards,
-Harlan

Quote

Harlan Moderator 5,656 posts

Harlan 1538217466

Hmm. Well maybe not. Just switched a machine that was working fine on High Sierra to Mojave and the PDF preview stopped working. Will double check on the El Capitan sighting.

Regards,
-Harlan

Quote

miadonis 17 posts

miadonis 1538223732

Yeah apparently Apple have previously changed the MacOS PDFKit framework unexpectedly which broke some apps.

Not saying that that's the case here but it could be relevant.

Regards,
Matt

MacOS 10.14, TB 10.0.17

Quote

miadonis 17 posts

miadonis 1539011406

Just installed TB 10.0.16 and PDFs are loading again!

You guys are doing a fantastic job. Thank you 🙂

Regards,
Matt

MacOS 10.14, TB 10.0.17

Quote

mcaton Moderator 3,991 posts

mcaton 1539791509

Thanks for confirming. This issue was also effecting our v10 beta, but was resolved in the 10.0.16 update.

Thank you,
Matt

Quote

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