sjeeke
Hi,
Can someome please tell me how to configure a proxy in PB6 so I can try toe syncing feature between home and work locations?
Thanks,
S
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sjeeke
I get the message as displayed here.

I guess it is the proxy.

Can anyone help?


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sjeeke
Can anyone from TheBrain company reply to my request i.e.
- confirm that this is likely a proxy issue (I give it 90% chance that this is the case)
- tell me how to allow PB to access the webbrain via the proxy (where do I need to change settings to allow this to happen).

The reason of my persistence is that I am currently working on an important project and I want to access my brain from home and work in order to meet some very challenging deadlines I am facing.

Thanks for your support,

Roger
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mcaton
Roger,

I'm checking with the IT manager that handles webbrain.com so see if we can provide you with any options for connecting to the server. 

Thanks,
Matt
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sjeeke
Hi Matt,

Thanks for your reply. I hope the engineers can propose a solution rapidly and am looking forward to hearing from you.

The futher strengthen my case about the issue being a proxy issue: when I go to Help - Chack for updates I get the error message "Failed to connect to TheBrain to check for a new version.

Roger
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mcaton
Roger,

At this time, PB does not have manual proxy settings. For most people, it should just work. If not proxy settings could be the issue - as in your case. We are planning to add support for manual proxy configuration in a future release.

Thank you,
Matt
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sjeeke
Hi Matt,

Thank you for your reply.

I am very disappointed for the following reasons :
  1. on sept 11 2007 (i.e. almost 3 years ago) TheBrain company mentioned that PB was working on a solution for proxy settings (see this post)
  2. IMO, especially with the 6.x release, this issue should have been dealt because 6.x should enable syncing of brains of regardless technical constraints. FYI many applications that I have on my PC allow me to deal with this issue by configuring explicitely the proxy server and userid/pwd needed to access their sites.
  3. if there is a technical reason that explains why the issue of proxy settings will never, or unlikely be solved, I'd rather hear about it now.
  4. any alternative solutions (like speak to your network administrator and ask him to allow that your computer which can be identified in this way (e.g. by name, IP address, etc.) should be enabled access to these servers (PB, webbrain, etc. + explanation how to identify these servers : URL, IP address, etc.) could be an acceptable plan-B to propose to people who are dealing with issues like this.
I hope you appreciate my comments and look forward to further evolutions of the fabulous PB SW.

Thanks :-)
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Harlan
Roger,

PB does not use any special ports that your admin needs to open up - everything is done over standard HTTP - that is why it should just work and nothing should have to be changed. If you have a local or network firewall, it is possible that it is blocking PB from communicating over port 80.

We are aware that some people have not been able to make this work but so far have not been able to find the cause. We have already spent significant resources attempting to find a solution but have not been successful so far. We have attempted several ways to address this over the last few years but so far they have not worked for all users. That's all the information we have - unfortunately each user's environment is unique and we have no way to guarantee that network operations will work.

Regards,
-Harlan
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Steeph
Hi all

Standard HTTP is good, that means redirecting to a proxy-server instead of directly to the target webserver is easy. Just a matter of opening a connection to the proxy and passing the appropiate HTTP header. I'm sure the devteam knows how to do this.

I think the point sjeeke wants to make that there is no method to let PB know it should redirect it's HTTP traffic to the proxy. Or at least, it's not visible to us users.

Harlan, how is this currently handled in PB? Does it use the global proxy settings a user must set in the Internet Explorer options (for Windows)?

Of course, getting this to work on every possible network is Utopia, considering authentication and all that stuff. That's not the request here though I think. A basic proxy server and port entry would suffice for a lot of situations.

Thanks

PB user since 1998

Mind over matter?
I don't mind and it doesn't matter.
TB 8.0.2.1 Pro on Win10.1 Pro 64bit JVM 1.8.0-112
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sjeeke
Hi Harlan,
Thanks for your reply.
Unfortunately the solution you suggested does not work. I asked the Network administrator to permit "communication of personalbrain.exe over port 80" which was granted.

when I now click on Help-check for updates PB finds is there is a newer version available (this did not work before).

But the "Synchronize Brain with Webbrain" is not working displaying the error message "failed to connect to the server. Verify your Internet connection and server address". So this must be communicating over another port I guess....

Please advice what I need to do.

FYI and adding to the comment of Steeph : I use another application called PhraseExpress PE (allows me e.g to add accents to French text: for instance I type "deja" and PE changes it to "déjà"). Their application allows me to specify how to deal with the proxy (see screenshot below). Why not implement something like this in PB?

Thanks,

Roger
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Harlan
Roger,

WebBrain sync uses the exact same protocols to communicate as does the update checking. Did you check the server address as advised? It is under Preferences > Advanced and should say "webbrain.com"


Regards,
-Harlan
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sjeeke
Harlan,
Yes I confirm that it says "webbrain.com".
I can trace the network with wireshark (I need some guidance on what you want me to do as I am not a NW specialist). Such tracing should enable you to figure out what is happening. Just let me know.
Thanks,
Roger
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ederg
Hello,
I have the same problem.
Do you found already a solution ?

Regards
Gerald

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sjeeke
I contacted my network administrator and they have been able to make things work for me after a LOT of detailed tracing...

It seems that the proxy needs access to multiple server/IP addresses (at least 5).

I can't give you détails on what they have done to make things work and I  would expect that the brain folks should be in the right position to give guidelines on what needs to be done for cases like yours and mine.

My network administrator also told me that the connexion uses a kind of "deceitful" (french "Fourbe") approach as the connexion pretends to be http, while it is not.

Sorry to not be able to give you more détails to help you out.


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ederg
Thank you.
I think I will not use this feature then at work.
Regards
Gerald

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