Underdog
Regrettably, my experience with syncing has revealed that this service is just not reliable. I've had a few incidents where syncing two computers via Webbrain sync has not given desired results particularly with respect to internal attachments.

Case in point: Today an internal Word document was deleted from my office computer brain (call it WorkBrain) after syncing, having synced the previous evening from my home computer (call it HomeBrain). Luckily I had a printout of the four-page attachment and was able to reproduce the changes I had made at home and submit the document on time.

Before syncing from work, I relocated the newly edited internal attachment to another thought in WorkBrain. When I returned home I immediately checked HomeBrain before syncing and saw the attachment as I had left it this morning. Without further ado, I synced HomeBrain expecting it to
  1. Delete the Word attachment from the thought in question and
  2. Display the relocated Word attachment from WorkBrain in the corresponding thought

Step 2 happened, but Step 1 did not! The Word document was still in its original thought in HomeBrain even though it was absent in Webbrain, as shown below after synchronizing TWICE:

Webbrain sync fails to recognize local internal attachment.jpg 

The image shows that ERFA 2014.docx on HomeBrain was probably not transferred to Webbrain the previous evening, resulting in its deletion from WorkBrain the next day. What is curious, is that it remains glued to only HomeBrain even after a normal sync (not a forced sync).

The relevant area in the output.log reveals an orphaned attachment and a java exception:
Code:

4125308 [AWT-EventQueue-0] WARN com.thebrain.common.model.h - Orphaned attachment 1808 - C32B1A2B-4662-3DCD-2E69-F4A8EA2C45EE\ERFA 2014.docx
4125316 [AWT-EventQueue-0] WARN com.thebrain.common.model.h - Orphaned attachment 1808 - C32B1A2B-4662-3DCD-2E69-F4A8EA2C45EE\ERFA 2014.docx fixed - added back as internal to thought/link 2,694
4125316 [AWT-EventQueue-0] WARN com.thebrain.common.model.h - Fixed link to internal file C:\Users\Michael\Documents\MyBrains\[omitted]_brain\Files\C32B1A2B-4662-3DCD-2E69-F4A8EA2C45EE\ERFA 2014.docx
4125319 [Thread-745] ERROR com.thebrain.personal.d.l.j - 
java.io.IOException: Zugriff verweigert
  at java.io.WinNTFileSystem.createFileExclusively(Native Method)
  at java.io.File.createNewFile(Unknown Source)
  at com.thebrain.personal.d.l.j.J(thd:158)
  at com.thebrain.personal.d.l.j.C(thd:165)
  at com.thebrain.personal.d.i.o.e(zdd:197)
  at com.thebrain.a.b.i.C(zmc:166)
  at com.thebrain.a.b.e.C(rrc:381)
  at com.thebrain.a.b.r.C(uqc:343)
  at com.thebrain.a.b.r.C(uqc:446)
  at com.thebrain.a.p.C(nmc:336)
  at com.thebrain.personal.d.a.u.C(ced:265)
  at com.thebrain.common.model.q.A(jnf:99)
  at com.thebrain.common.model.q.C(jnf:212)
  at com.thebrain.common.model.x.run(jnf:163)
  at java.lang.Thread.run(Unknown Source)


This was a real bummer today and I can see the message of choice is mirroring changes of WorkBrain and HomeBrain using external storage media and a reliable synchronizing tool with the appropriate settings (this has proven most reliable!).

How can synchronization be made more reliable?

One thing that bothers me is that I must open a local brain in order to synchronize it. I presume this step changes timestamps in the local brain files as well as content in some meta data in various tables. Would it be feasible and advantageous to add an option in the context menu of the list of brains to sync prior to opening the local brain?
Add sync brain option.jpg   

Would that enhance reliability at all or in any other way be a desirable feature?
- Michael
TheBrain 8.0.2.1 / JRE 1.8.0_111 / Win7 Pro, v. 6.1.7601 SP1 Build 7601


Quote
pthompson
Hello Underdog,

Can you please try the Force Re-sync option in the Sync pop-up:

Screen Shot 2014-10-16 at 2.06.41 PM.png.png    

and make sure you have both dates set for today.

I will forward your suggestions regarding sync from the Brains List to our engineers.
Quote
Underdog
Doing that results initially in a remote delta-file error message (which I have also had on several occasions).

Sync - remote delta file null..jpg 
"In a few minutes" it is resolved.

It is not clear at all to me how a forced sync can reconcile differences on two different computers and be completely independent of the order or syncing - that is, which computer initiates the forced sync first - or is this not for reconciliation but more for re-alignment?

Is there some more detailed info on this process somewhere? It doesn't instill me with confidence.
- Michael
TheBrain 8.0.2.1 / JRE 1.8.0_111 / Win7 Pro, v. 6.1.7601 SP1 Build 7601


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pthompson
Underdog,

Yes, if you continue to attempt the sync it should eventual succeed. 
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Underdog
Quote: Yes, if you continue to attempt the sync it should eventual succeed.
That's exactly the feeling I have: Syncing with WebBrain is like playing the lottery: you do it often enough, you are bound to succeed at some point. I would expect much more from such a service.

The WebBrain feels like it is beta testing still and that the users are paying yearly subscription prices to test it out.

So much for that. I'll stick to (free and reliable) USB-Stick synchronizations.

- Michael
TheBrain 8.0.2.1 / JRE 1.8.0_111 / Win7 Pro, v. 6.1.7601 SP1 Build 7601


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mcaton
Underdog,

We're constantly working to improve the cloud and sync capabilities of TheBrain.  It is true that some days have more traffic than others (Monday mornings and Friday nights) which can throw you into the queue line for syncing and take longer than expected.  Also, your own local network traffic can have an effect, as well as the amount of data being synced. For this reason, the Auto Sync option may be beneficial to your scenario.  Basically, syncing less information on a more frequent basis.

In regards to your question about syncing from 2 different computers, TheBrain Cloud will always look at the time stamp of the most recent modification.  IF, you have a single thought that has been edited on 2 different machines and they are then being synced, the most recent modification will take precedence and be the new version of that particular thought.

Again, for this reason, the auto sync feature should alleviate this issue from ever happening, since your Brain will start a sync as soon as it is opened, thus giving you the most recent changes from other machines (given that all other machines are on auto sync as well).

Thank you,
Matt
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Underdog
Thanks, Matt.

I did use the Auto Sync until I realized (and consequently remembered reading about) the empty undo cache as a trade-off. I don't use Undo that often, but this time I did want to go back to a state the local brain was in over five minutes prior (having since added Outlook-generated thoughts, created tags and/or inadvertently duplicate thoughts), only to find no available steps to undo. Still, it is a trade-off I am willing to live with.

I'd still like to know more about the force-sync. Please send me any technical tidbit that might be available (and helpful) in understanding that process with two or more local brains to be force-synced.

I'll consider this matter closed.

Regards,
Michael
- Michael
TheBrain 8.0.2.1 / JRE 1.8.0_111 / Win7 Pro, v. 6.1.7601 SP1 Build 7601


Quote
mcaton
By default, when TheBrain syncs (either auto or manual) the first step is to review when this particular Brain was last synced (date and time).  The next step is to upload all thoughts, notes, links, attachments, etc. that have been modified since that specific time, as well as download all items modified in that time range on the Cloud end.

Checking the FORCE RE-SYNC box allows you to select your own, specific date (other than the date specified by TheBrain's last sync).

Typically, a forced re-sync is never needed.  But in some rare circumstances, particularly if you notice that some content on TheBrain Cloud has not been updated, a forced re-sync can resolve discrepancies.

Thanks,
Matt
Quote
Underdog
Thanks, Matt,

gosh that all sounds pretty familiar...

I don't mean to be a nuisance, but if these two questions can be answered, I'd promise to put this topic to rest.*
  1. Quote: modified since that specific time Does simply accessing a thought change metadata that constitutes a "modification" that needs to be synced?
  2. Force-syncing on from two (or more) computers with today's date on the same day was suggested as a resolution to this particular problem. My concern was/is that this could cause dropouts or undesirable results. For example, if Brain A and the WebBrain are missing an attachment that is on Brain B, doesn't it matter which Brain (A or B) is force-synced first? Is there any risk that Brain B would lose the attachment if, say, A were to be synced first? Example scenarios:
  • First B then A: B uploads attachment to WebBrain, A gets WebBrain attachment > OK!
  • First A then B: WebBrain gets no attachment from A, B "sees" absent attachment on WebBrain and attachment is removed from B. > not OK
And what would be the case if the attachment is supposed to vanish?
==============================================

(* Due to the promise made above, I'll have to open the following in another topic ;-)

I noticed just now that when using auto-sync on the WorkBrain and manually syncing HomeBrain, thoughts appear in the Timeline View on the HomeBrain which were not touched in WorkBrain, i.e. did not include modifications such as
  • Editing, adding or deleting attachments
  • Any edit to the Thought notes
  • Renaming
  • Linking or unlinking to another Thought
and thoughts that were modified are missing completely from the Timeline View. (The Breadcrumb Trail is apparently [also?] not included in a sync.]

That's... well, interesting, but I was very glad to see that the thoughts which did change in WorkBrain had been updated on HomeBrain!
- Michael
TheBrain 8.0.2.1 / JRE 1.8.0_111 / Win7 Pro, v. 6.1.7601 SP1 Build 7601


Quote

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