frmadl
Hello I can´t install TheBrain 9.0.186.0
because the System needs the Source
C:\ProgramData\Package Cache\{DCCB4AE4-B268-4536-A42E-29C607BF30EE}v9.0.155.0\
and this Source is not on my PC.

Who can help
Thanks

Franz
Quote
Harlan
Please take a look here: http://www.thebrain.com/products/thebrain/thebrain9/update-troubleshooting/

If you still have trouble, please post a screenshot of the error you are seeing.
Regards,
-Harlan
Quote
frmadl
Hi, Harlan

but here i can only find the file until number  9.0.129.0 not  9.0.155.0

Where can i get teh File 9.0.155.0

Regards
Franz
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mcaton
Thanks Franz,

Please stand by, we'll update that list.

Matt
Quote
Harlan
Please try uninstalling 9.0.155 first using the installer for that version:
http://updater.thebrain.com/files/TheBrain%209.0.155.0%20Installer.exe

Then download and run the latest installer.
Regards,
-Harlan
Quote
Jenni
Hi Harlan,

Mine says it is missing 158 when I try to uninstall, so I grabbed that from http://updater.thebrain.com/files/TheBrain 9.0.158.0 Installer.exe. 

I still can't get it to uninstall, and I'm stuck on this machine. Do I need the msi file and get it in a particular location?
 - Jenni

Brain-iac, Developer, Author
Quote
Harlan
Hi Jenni,

Please go to http://www.thebrain.com/products/thebrain/thebrain9/update-troubleshooting/ for detailed instructions. The list of MSI files available there has been updated to be comprehensive. Thanks.
Regards,
-Harlan
Quote
Jenni
Thanks, Harlan,

The installer for 158 doesn't give an opportunity to browse for the file; all I get is the failure notice and a link to the log file.

I did look through the Package Cache folders, and the msi file is in what appears to be the correct folder.

I dug through a different log file in my Temp folder (TheBrain_20170706070606_000_TheBrainSetup9.0.158.0.msi.log) and it is failing on C:\WINDOWS\Installer\55470d6.msi.

"DEBUG: Error 2219:  Database: . Invalid Installer database format", and further down...

"This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package.
C:\WINDOWS\Installer\55470d6.msi"

That msi file is there.

Thoughts on this?
 - Jenni

Brain-iac, Developer, Author
Quote
mcaton
Jenni,

Can we schedule a quick web meeting to help you out?  Might be best to work this out together via a shared screen. Please let me know your availability and we'll set up a call.

Thank you,
Matt
Quote
Jenni
I sent you a message. Any time, thanks for the help.
 - Jenni

Brain-iac, Developer, Author
Quote
Jenni
I could use some help with this.
 - Jenni

Brain-iac, Developer, Author
Quote
mcaton
Jenni,

Sorry I missed your message.  I'll send you a PM and we'll set up a meeting asap.

Thanks,
Matt
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mcaton
Thanks again Jenni for all your help in troubleshooting this scenario.  Good to see you up and running again.

LLAP,
Matt
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Jenni
LLAP! :-)
 - Jenni

Brain-iac, Developer, Author
Quote

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