The following steps will resolve this issue. Older versions of Java are not able to use the newer HTTPS certificates. Updating to Java 8 will resolve this. Unfortunately sometimes preventing older versions of Java from running is not straight forward and thus we have created the following step-by-step process.Uninstall and Remove All Old Versions of Java 1. Close all applications running on your computer, including TheBrain. 2. Uninstall Java via Control Panel > Programs > Programs and Features. Click on each version of Java you see in the list here and click the Uninstall button. 3. Look in C:\Program Files (x86) for a Java folder. Delete this folder if found. 4. Look in C:\Program Files for a Java folder. Delete this folder if found. 5. Look in C:\Program Files\Common Files for a i4j_jre folder. Delete this folder if found. 6. Attempt to run TheBrain. It should fail to start, with a message that says "No JVM could be found on your system. Please define EXE4J_JAVA_HOME to point to an installed 32-bit JDK or JRE or download a JRE from http://www.java.com" 7. If TheBrain starts, this means that there is still a version of Java installed somewhere on your system. Look in the locations above and delete the Java folders. Contact us for help if you cannot locate and remove Java. Download Java 8 1. Go to http://www.java.com and download the latest version of Java 8 (update 101 as of this writing). 2. The installer will download additional components then begin the install. 3. After installing, a browser will open and prompt you to verify that the latest version has been successfully installed. Start TheBrain 1. Open TheBrain again. It should start normally. 2. Check Help > About TheBrain for the version of Java being used. The third line of text should read "J-1.8.0_101." 3. Success! If you are still having trouble, please call us at +310-751-5000 or write into email@example.com. Best regards,
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