netman42
I have version 9.0.156.0

The log shows this error:
2017-03-01 17:24:21.7088 | INFO | TheBrain.Client.ClientSyncManager | [554] SyncId: 99148d62-0b63-438f-a0bd-a8312bdd87d3, BrainId: 7a96741c-ad1c-76fb-8aea-bb1f64b08376, Message: Server status: 0%
2017-03-01 17:24:22.9158 | WARN | TheBrain.Client.RemoteClient | [221] Errors returned from HTTP RunRequest:
Unknown error syncing
2017-03-01 17:24:22.9158 | ERROR | TheBrain.Client.ClientSyncManager | [287] SyncId: 99148d62-0b63-438f-a0bd-a8312bdd87d3, BrainId: 7a96741c-ad1c-76fb-8aea-bb1f64b08376, Message: Exception caught while syncing: #Yru.#QQs: Unknown error syncing
at ##.#QSy(#jsr #u3q, SyncResponse )
at #Xru.#jsr.#7zr(#rEv #rEv, SyncProgress #Ggj)
at ##.#1Sy(SyncProgress #Ggj, #jsr #rEv, #rEv )
at #Xru.#jsr.#gsr(ExtendedBrainInfo #AEv)

Does this help?
I have always been unable to sync the beta version.

Thanks,
Derrick
 
Quote
pthompson
Derrick,

Does this issue happen continuously? Have you tried syncing any other Brains?
Patrick Thompson
TheBrain Technologies
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mcaton
Derrick, Can you replicate the sync error and post a full copy of your Output.log file? You may also email it to support@thebrain.com and reference this thread (8430774).

Thanks!
Matt
Quote
WayneS460
I have also been having trouble with Syncing my brain version 9.0.158.0 with 26,000 thoughts and 8 GB (7400) internal files.  My much smaller brain will sync with no trouble.

It appears that all exports properly until I get the following:

2017-03-09 20:30:24.6212 | INFO | TheBrain.Client.ClientSyncManager | [429] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: GetServerSyncDeltaChunk totalBytesTransferred: 893386752 of 890384315
2017-03-09 20:30:28.1364 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 2097152 of 329092001 bytes
2017-03-09 20:31:00.6709 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 23068672 of 329092001 bytes
2017-03-09 20:31:33.4091 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 44040192 of 329092001 bytes
2017-03-09 20:32:05.9947 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 65011712 of 329092001 bytes
2017-03-09 20:32:38.8787 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 85983232 of 329092001 bytes
2017-03-09 20:33:10.9800 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 106954752 of 329092001 bytes
2017-03-09 20:33:43.0700 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 127926272 of 329092001 bytes
2017-03-09 20:34:14.9577 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 148897792 of 329092001 bytes
2017-03-09 20:34:47.3600 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 169869312 of 329092001 bytes
2017-03-09 20:35:20.5621 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 190840832 of 329092001 bytes
2017-03-09 20:35:53.1236 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 211812352 of 329092001 bytes
2017-03-09 20:36:25.7658 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 232783872 of 329092001 bytes
2017-03-09 20:36:57.9974 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 253755392 of 329092001 bytes
2017-03-09 20:37:30.5265 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 274726912 of 329092001 bytes
2017-03-09 20:38:02.4197 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 295698432 of 329092001 bytes
2017-03-09 20:38:34.4377 | INFO | TheBrain.Client.ClientSyncManager | [474] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Uploaded 316669952 of 329092001 bytes
2017-03-09 20:38:54.2840 | DEBUG | TheBrain.Core.DataExchange.SyncMerger | [48] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Starting Merge
2017-03-09 20:38:54.2905 | DEBUG | TheBrain.Core.DataExchange.SyncMerger | [53] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Remote delta path: C:\WINDOWS\TEMP\TheBrain\VCe0M\remote.brz
2017-03-09 20:38:54.4063 | ERROR | TheBrain.Client.ClientSyncManager | [289] SyncId: 33b42754-9998-49dd-afbf-b60853026d2b, BrainId: e0f17dab-abb6-f971-cf8b-3f37346dd16b, Message: Exception caught while syncing: Ionic.Zip.ZipException: Cannot read that as a ZipFile ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at Ionic.Zip.ZipFile.ReadIntoInstance_Orig(ZipFile zf)
at Ionic.Zip.ZipFile.ReadIntoInstance(ZipFile zf)
--- End of inner exception stack trace ---
at Ionic.Zip.ZipFile.ReadIntoInstance(ZipFile zf)
at Ionic.Zip.ZipFile.Read(String fileName, TextWriter statusMessageWriter, Encoding encoding, EventHandler`1 readProgress)
at Ionic.Zip.ZipFile.Read(String fileName, ReadOptions options)
at ##.#xFB(String #hFB, String #iFB)
at TheBrain.Core.DataExchange.SyncMerger.#trr(#PCB #Ggj)
at ##.#1Sy(SyncProgress #Ggj, #rEv #rEv, #jsr )
at #Xru.#jsr.#gsr(ExtendedBrainInfo #AEv)
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mcaton
Thank you both for reporting.  We're reviewing log files for further analysis.

Matt
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WayneS460
Tried with revision 162 last night, problem still occurs.
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pthompson
Thanks for the update. We're still looking into it. 
Patrick Thompson
TheBrain Technologies
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Xavier
Hello,

Same error for me with TheBrain 9.0.162.0, but only with one of my two Brains migrate in V9. Error : "syncing: Ionic.Zip.ZipException: Cannot read that as a ZipFile ---> System.Collections.Generic.KeyNotFoundException"

I notice that the sync task is much longer than V 9_0_155. Start at 2017-03-28 06:32:30, end with errors at 2017-03-28 06:53:04!

I send the last log to support.

Regards,
Xavier
Xavier
MSI.nc
http://www.msi.nc
---
Windows 10
TheBrain 9.0.170.0
Pro License
Quote
mcaton
Thanks Xavier! We love log files [smile]

Matt
Quote
Xavier
Hello,

Same error for me with TheBrain 9.0.167.0. Error : "caught while syncing: Ionic.Zip.ZipException: Cannot read that as a ZipFile ---> System.Collections.Generic.KeyNotFoundException: La clé donnée était absente du dictionnaire."

I send the last log to support.

Some news ?

« Patience et longueur de temps font plus que force ni que rage  » - La Fontaine
    
« Patience and the fullness of time do more than force or fury  » - The moral of one of the fables of La Fontaine.

Regards,
Xavier
Xavier
MSI.nc
http://www.msi.nc
---
Windows 10
TheBrain 9.0.170.0
Pro License
Quote
mcaton
Thanks for the update! I'm speaking with the engineering team now about this and may be back shortly with a few more questions for you.

Thanks,
Matt
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WayneS460
Syncing still fails on the brain 9.0.167.0 as I wrote above.  Didn't have time to look at the log but can do if needed.
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mcaton
Wayne,

An output.log file would be great. I suspect you'll still be seeing the "syncing: Ionic.Zip.ZipException" error - since Xavier confirmed that the issue is still open, but it would be nice to compare and review your log as well.

Thanks,
Matt
Quote
WayneS460
It Sync'd successfully for the first time a few minutes ago with version 9.0.170.0.  Automatic resyncing also seemed to work.

I'll check preview webbrain later for consistency as it seemed to hangup after doing a search on it.
Quote
WayneS460
The webbrain is consistent with the desktop brain including immediate updates by manual syncing.  Thanks to the team.
Quote

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