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Outlook Syncing not working
OK, thanks for letting me know. Here is the bad news , drag and drop is not supported from Outlook 64. Here is the good news , it is supported from Outlook 32.

Thanks,
Moe
Outlook Syncing not working
Minduke, Thank you for posting. Are you using Outlook 2010 32 or 64 bit? 

Thanks,
Moe
Typing in Link Label
Zen, Thanks for posting. I have reproduced this issue and have notified our engineers.

Thanks,
Moe
Transparent mode freezes
Re: I very often have to reset the toolbar as double- clicking the screen doesn't bring it up anymore.

In TheBrain 7, make sure you have the option "Double-click maximizes plex" enabled in Options > Preferences > UI (tab).

Thanks,
Moe
Transparent mode freezes
Great! Thanks for posting your log file. I am having our engineers review it to see if they can find the cause of the freeze you have encountered. I will notify you via email regarding the next steps to resolve the issue you have run into.

Thanks,
Moe
Transparent mode freezes
Diane,

Can you replicate the freeze you are experiencing then post or send us a copy of your output.log file to support@thebrain.com. The log file may indicate what might be causing the problem. If you go to PersonalBrain in the Applications Directory and select SHOW PACKAGE CONTENTS in the Finder window, you can find the output.log file in the Contents > Resources > App folder.

Thanks,
Moe
Unable to delete Link Types
Diane,

To delete a Link Type, first click on the link with the assigned Link Type. The Thought (tool) will change to the Link (tool). In the Link (tool), click on the circle with the left pointing arrow which is located to the right of the label "Type:". This will activate the Link window, how you know that you have activated the link window is that it will say "This is a Like Type" (see the second image in Brent's post). Now click on the X (see the third image in Brent's post) to delete the Link Type.

Hope this helps.

Thanks,
Moe
Synchronization issue
Diane, Thanks for the additional information.

Re: The first time, I remember saving the file (an Excel file) and I thought that it would be saved back into theBrain because I had said that I wanted to open the file instead of downloading it. 

If you select to open the file attachment, first the file is downloaded to your computer then it is opened in the proper application. If you make changes to it then save the file in Excel the file will not be saved back to your Thought online. 

Thanks,
Moe
Make whole branch private
No problem. Always glad to help .

Thanks,
Moe
Make whole branch private
Oliver, Thank You for posting and welcome to the forum .

In PB use the Crawl Brain feature to crawl from the Parent. Once the selection box has been populated, right click the selection box then select (Privacy > Make Private), all your Thoughts in the selection box will be marked private. Next, sync your Brain to WebBrain, as long as you are not logged in to your account, if you attempt to view your Brain via your browser, the Thoughts marked private will not be seen. Here is a video which goes over how to use the Crawl Brain feature.

Another solution could be that you can create a separate Brain for your lectures, that way you don't have to go through the chore of making Thoughts private.

Thanks,
Moe
Link Type not appearing in the list
Thanks zen. I will continue testing to see if I can replicate this one.

Thanks,
Moe
saved reports - is there a way to ...?
Bal, That is a great feature request. I suggest posting it on our Uservoice page 

A solution that comes to mind, would be that you can add your Report results to selection (Edit > Add Report Results to Selection). Next, copy the selection (Right click selection then select Copy as Text Outline with Notes) which you can paste into Word then save as (created today, created yesterday etc..). I know this is not a full solution, but Thought you might find it helpful.

Thanks,
Moe
Thought-type pulldown does not work during thought creation
Thanks, I will append this info to the previous bug report for our engineers.

Thanks,
Moe
Search failure
Craig, Thanks for posting back to this thread. Our engineers are working on restoring WebBrain instant search. I will post back to this thread as soon as we have a solution. 

Thanks,
Moe
Unlink doesn't reset fade
Fixed in 7.0.0.8.

Thanks,
Moe
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