Harlan, Nov 04 13:52 (PDT):
Great. Thanks for the screenshot.
Rich Ramos, Nov 04 08:44 (PDT):
All repairs completed (see attached).
It seems to have fixed all the corrupted attachments that I was aware of.
Thanks for the quick fix and close attention to this issue, it's very much appreciated!
Repairs Report Screen shot 2010-11-04 at 8.12.12 AM.png
Harlan, Nov 04 06:35 (PDT):
Please download PersonalBrain 220.127.116.11. Open your Brain and select File > Utilities > Repair Orphaned Attachments. This will correct problems that happened (such as the wrong attachment getting added) in your brain's database.
This new release should prevent any further problems in the future.
Thanks for your patience and support.
Harlan, Nov 03 19:43 (PDT):
We have replicated a possibly related issue in house (failing to add attachments) and are working on a fix. Hopefully this fix will also address your current issue. If it does not, could you send a .zip of the content of your _brain\brain_db folder?
Thanks for your patience and help.
Rich Ramos, Nov 03 13:18 (PDT):
I'm not sure why, but things have gotten worse. My brain has gotten to the point that EVERY TIME I attach something to a thought the attachment gets corrupted with another entry from another thought.
Rich Ramos, Nov 02 11:42 (PDT):
I caught it happening. See attach for logs and notes (read note attached to thought).
Note this doesn't happen every time I do the control-shift-drag-drop, only occasionally.
Screen shot 2010-11-02 at 11.37.11 AM.png
Corrupted Attachment output.log
Rich Ramos, Nov 02 11:19 (PDT):
I think the attachments get in this "limbo" state when I've attached them by doing a drag & drop while holding the "control-shift" key to move the file into the brain.
Matt, Nov 02 08:32 (PDT):
Thank you for upgrading to 18.104.22.168 and sending this in. I'll forward this on to our engineers for review.
Rich Ramos, Nov 02 07:27 (PDT):
At least one issue is still persisting...
#2) File Attachments that do not show up in the thought
I've attached the latest log file.
Rich Ramos, Nov 01 13:58 (PDT):
I have also confirmed that I'm having the orphaned thoughts issue as well.
So to summarize, I've run into:
1) Orphaned Thoughts
2) File Attachments that do not show up in the thought
3) SLOW performance
It would be very helpful if we could at least get an assessment of the issue so I could know if I need to go to backups because of the data corruption problems.
Rich Ramos, Nov 01 09:15 (PDT):
Almost forgot another important issue, there are files that are attached to the thought that are not showing up in the Thought windows.
Screen shot 2010-11-01 at 9.14.29 AM.png
Rich Ramos, Nov 01 08:31 (PDT):
This is a continuation of ticker #4085, which isn't associated with this account.
I've now had this problem two or three times in the past couple days.
I can't tell what actually triggers it, but once it starts happening I see a bunch of these kinds of messages in the log file:
******** CDB time: postprocessSQL 799 - 0,799
INSERT INTO ModificationLog (brainId, objectType, objectId, eventType, dateTime, userId) VALUES (1, 1, 20956, 1, '2010-11-01 08:13:12.361', 1)
The performance of PB slows to a crawl.
I try to quit, but PB just hangs with a stream of these messages:
Timeout while notifying BrainChangeListeners of close.
I have to then force quit the application.
2010 11 01output.log
2010 10 30 0928 hang_output.log