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  • Name Roger Kapp
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Utilities > Check for modified attachments
Any update on this issue/topic ?

I have many "modified attachments", can't tell why/where, as I'm not opening those files outside TB.

I have a new instance of my brain on a PC (where my original device is a Mac).
Could that hurt ?
TB IOS 9.0.3.2 Can't login when switching back to TB 8
When switching from TB 8 to TB 9, TB ios correctly show the login fields, but when switching back from 9 to 8, the login fields are hidden (by the keyboard, which you can't hide).

One has to kill TB in order to get access to the "login" button.

Also, when switching from 8 to 9, TB ios remembers the login mail, which is nice.

Finally, remember your password might be different on TB9 than on TB8 (it happened to me).

Keep up the good work !

/Update

And might it be possible to name TB 9 beta differently in testflight ?
So we could keep TB9 beta AND TB8 open at the same time ?

I still use TB8 as my production brain, and having to switch back and forth between it and the beta is annoying.
2L sync fail (again)
Any news ?
[smile]
2L sync fail (again)
Here we are again [smile]

2L doesn't sync with server.

Will send the output.log referring to this thread.

Regards,
Roger
error: (407) Proxy Authentication Required
Tx Harlan. 

I understand. 

So the only variable dependent on TB is the endpoint ?

Can I still prefix it with http:// in order to test a non encrypted connection ?
Shall I use http://app.thebrain.com ?

What port is used ?
Any way to establish the connection through port 80 ?

Connection to  app.thebrain.com in the web client works.

My understanding is that the rules here prohibit secure connections (other than through firefox with a preset proxy which I have not yet found the parameters).

Regards,
Roger
error: (407) Proxy Authentication Required
Next problem ... [tongue]

2017-08-07 09:03:47.3050 | WARN | TheBrain.Desktop.Deployment.UpdateHelper | [83] System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

Never managed to connect to TB8 with a proxy ...

What settings shall I use for TB9 ?
(endpoint ? proxy server and port ?)

It's likely due to the fact I'm behind a FW.
Any known "trick" to overcome this ?

TIA
TB9 requires admin rights in order to be installed properly (#4166)
Tx Arlan.

I had someone try the install as admin (again).
It failed right after installing .net 4.6.2 (I know I have an old .net version).

So asked him to reinstall .net 4.6.2 manually and relaunched TB install.
This time it worked !

PS: IMHO you should still consider allowing install as a regular user (by removing as many ADMIN requirements as possible) in order to support those of your users who won't have admin access ...

I can understand ADMIN being required for the .net part, but all my other tools (evernote, 1password, ...) installed fine as a regular user.

Just saying ...

Harlan wrote: Sorry, must have missed the part where you said you had someone with admin rights try the install... However it does not look like the install was run by actually logging into the machine as an administrator.

I re-examined the log file you posted with that in mind and the relevant issue is:

[1B28:0DE4][2017-07-26T16:28:26]e000: Error 0x8007051b: Failed to secure cache path: C:\ProgramData\Package Cache\

Googling for this error leads to this article: https://social.msdn.microsoft.com/Forums/vstudio/en-US/f9f6307b-f5b4-4ab0-851e-941d38e06a0f/setup-engine-this-security-id-may-not-be-assigned-as-the-owner-of-this-object?forum=vssetup

Which basically says that you must be logged in as an administrator in order to run the installer. So the issue is still the same. All of the failures are due to permission problems since proper admin access is not available. (TheBrain 9 installer is built using Microsoft's own installation tool, called "WiX", so anything you find about that installer when troubleshooting usually applies.)
TB9 requires admin rights in order to be installed properly (#4166)
Harlan,

Tx for the suggestion.

.NET package should have been installed, remember I had someone with admin rights try the install ?
I remember seeing the .NET being installed.

Copying the installation folder from another machine and launching TB from there fails: 

TB9 launch fail.PNG 

(Simply says there was an error without specifying what, no other option than to close the app).

Found the Output.log.

Looks like the AppData\Local\TheBrain\Logs directory is hidden from me, but I still have access.
Will mail it to support.

I remember TB willing to install "for all users", and no option allowing it to be installed only for the current user, could that be the cause for the installation fail ?

Sorry for the headache ...

Regards,
Roger

Harlan wrote: OK, not sure if this will work since we haven't tested it. We don't support installation without admin rights but if you want to try and "hack" it to work...

You need to get the .NET framework version 4.6.2 on the machine. I don't think this is possible without admin rights, but maybe you can convince someone to do this for you.

Once .NET is there, you can probably copy the installation folder from another machine and I think it will mostly work. (Things that require registry changes that are done by the installer will definitely not work, such as double click support for .brz files.)
TB9 requires admin rights in order to be installed properly (#4166)
So I'm on Windows 7 it seems: Burn v3.11.0.906, Windows v6.1 (Build 7601: Service Pack 1)

(Sorry for the confusion, I'm new on this machine as you can guess ...)
TB9 requires admin rights in order to be installed properly (#4166)
Harlan wrote: Sorry, TheBrain 9 will not run on Windows XP regardless of whether you have admin rights. It is not possible since the systems TB9 relies on are incompatible with XP. 

This explains that [tongue]
TB9 requires admin rights in order to be installed properly (#4166)
mcaton wrote: Roger,

Thanks for posting.  Does an Output.log file ever show up in C:\Users\[user name]\AppData\Local\TheBrain\Logs ?

Full copy of the log file, as Zenrain mentioned,  would be great.  You can send to support@thebrain.com (reference this thread, 8721361) and we'll take a closer look.

Thank you,
Matt


Matt,

Tx for help.

I don't have a C:\Users\[user name]\AppData ?!

I also don't have a C:\ProgramData\Package Cache\
(above log reports error "Failed to secure cache directory: C:\ProgramData\Package Cache\)

I know I don't have access to C:\Program Files (x86), so I installed TB8 into C:\Users\KAPPRO\Documents\Program Files (x86)

TB8 allows to choose where to install the program.
Is there no way to indicate an alternate installation path in TB9 ?

/Update
Sorry, my bad, there's an "Options" button that allows to change the installation path.

Still fails.
Here's the new log extract:
[0660:133C][2017-07-26T16:27:31]i001: Burn v3.11.0.906, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\KAPPRO\AppData\Local\Temp\{0544FD5D-263F-4C94-A31C-8CB30342E0ED}\.cr\TheBrain 9.0.205.0 Installer.exe
[0660:133C][2017-07-26T16:27:31]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]TheBrain\TheBrain 9'
[0660:133C][2017-07-26T16:27:31]i009: Command Line: '"-burn.clean.room=C:\Users\KAPPRO\Downloads\TheBrain 9.0.205.0 Installer.exe" -burn.filehandle.attached=188 -burn.filehandle.self=196'
[0660:133C][2017-07-26T16:27:31]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\KAPPRO\Downloads\TheBrain 9.0.205.0 Installer.exe'
[0660:133C][2017-07-26T16:27:31]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\KAPPRO\Downloads\'
[0660:133C][2017-07-26T16:27:31]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\KAPPRO\AppData\Local\Temp\TheBrain_20170726162731.log'
[0660:133C][2017-07-26T16:27:31]i000: Setting string variable 'WixBundleName' to value 'TheBrain'
[0660:133C][2017-07-26T16:27:31]i000: Setting string variable 'WixBundleManufacturer' to value 'TheBrain Technologies LP'
[0660:10CC][2017-07-26T16:27:31]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[0660:10CC][2017-07-26T16:27:31]i000: Setting version variable 'WixBundleFileVersion' to value '9.0.205.0'
[0660:133C][2017-07-26T16:27:31]i100: Detect begin, 2 packages
[0660:133C][2017-07-26T16:27:31]i000: Setting string variable 'NETFRAMEWORK45' to value '394271'
[0660:133C][2017-07-26T16:27:31]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to false.
[0660:133C][2017-07-26T16:27:31]i101: Detected package: NetFx462Web, state: Absent, cached: None
[0660:133C][2017-07-26T16:27:31]i101: Detected package: TheBrainSetup9.0.205.0.msi, state: Absent, cached: None
[0660:133C][2017-07-26T16:27:31]i199: Detect complete, result: 0x0
[0660:10CC][2017-07-26T16:27:33]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[0660:10CC][2017-07-26T16:28:14]i000: Setting string variable 'InstallFolder' to value 'C:\Users\KAPPRO\Documents\Program Files (x86)\TheBrain 9'
[0660:10CC][2017-07-26T16:28:19]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[0660:133C][2017-07-26T16:28:19]i200: Plan begin, 2 packages, action: Install
[0660:133C][2017-07-26T16:28:19]w321: Skipping dependency registration on package with no dependency providers: NetFx462Web
[0660:133C][2017-07-26T16:28:19]i000: Setting string variable 'NetFx462FullLog' to value 'C:\Users\KAPPRO\AppData\Local\Temp\TheBrain_20170726162731_000_NetFx462Web.log'
[0660:133C][2017-07-26T16:28:19]i000: Setting string variable 'WixBundleRollbackLog_TheBrainSetup9.0.205.0.msi' to value 'C:\Users\KAPPRO\AppData\Local\Temp\TheBrain_20170726162731_001_TheBrainSetup9.0.205.0.msi_rollback.log'
[0660:133C][2017-07-26T16:28:19]i000: Setting string variable 'WixBundleLog_TheBrainSetup9.0.205.0.msi' to value 'C:\Users\KAPPRO\AppData\Local\Temp\TheBrain_20170726162731_001_TheBrainSetup9.0.205.0.msi.log'
[0660:133C][2017-07-26T16:28:19]i201: Planned package: NetFx462Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[0660:133C][2017-07-26T16:28:19]i201: Planned package: TheBrainSetup9.0.205.0.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0660:133C][2017-07-26T16:28:19]i299: Plan complete, result: 0x0
[0660:133C][2017-07-26T16:28:19]i300: Apply begin
[0660:133C][2017-07-26T16:28:19]i010: Launching elevated engine process.
[0660:133C][2017-07-26T16:28:20]i011: Launched elevated engine process.
[0660:133C][2017-07-26T16:28:20]i012: Connected to elevated engine.
[1B28:0DE4][2017-07-26T16:28:20]i358: Pausing automatic updates.
[1B28:0DE4][2017-07-26T16:28:20]w308: Automatic updates could not be paused due to error: 0x80070005. Continuing...
[1B28:0DE4][2017-07-26T16:28:20]i360: Creating a system restore point.
[1B28:0DE4][2017-07-26T16:28:20]w363: Could not create system restore point, error: 0x80070005. Continuing...
[1B28:0DE4][2017-07-26T16:28:20]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{da4f538d-91f4-4e78-b658-34d349f93c4d}, options: 0x7, disable resume: No
[1B28:0DE4][2017-07-26T16:28:26]e000: Error 0x8007051b: Failed to secure cache path: C:\ProgramData\Package Cache\
[1B28:0DE4][2017-07-26T16:28:26]e000: Error 0x8007051b: Failed to secure cache directory: C:\ProgramData\Package Cache\
[1B28:0DE4][2017-07-26T16:28:26]e000: Error 0x8007051b: Failed to create completed cache path for bundle.
[1B28:0DE4][2017-07-26T16:28:26]e000: Error 0x8007051b: Failed to cache bundle from path: C:\Users\KAPPRO\AppData\Local\Temp\{863196E8-5BC4-4A09-985C-FD504C6C6F07}\.be\TheBrain 9.0.205.0 Installer.exe
[1B28:0DE4][2017-07-26T16:28:26]e000: Error 0x8007051b: Failed to begin registration session.
[0660:133C][2017-07-26T16:28:26]e000: Error 0x8007051b: Failed to begin registration session in per-machine process.
[0660:133C][2017-07-26T16:28:26]e000: Error 0x8007051b: Failed to register bundle.
[0660:133C][2017-07-26T16:28:26]i399: Apply complete, result: 0x8007051b, restart: None, ba requested restart: No


zenrain wrote: If you haven’t already done so you might want to email the log to support from the install where you had admin rights.

Most professional software these days require admin rights to do an install, due to the way they interface with the OS. If this is an issue and the user can’t get rights, I’m not sure but I think there might be a thread around here about if it’s possible to run from a USB. I don’t know if it’s possible, but it’s worth looking into for people running into this in strict work environments. 


Ok, so I tried to install at home, but I only have W10 at home while I run XP at work.

Install went fine.

I then copied TB9 folder and tried (without much hope) to launch TB9 from that USB at work.

Program crashes.
TB9 requires admin rights in order to be installed properly (#4166)

Ignatz wrote: Isnt it normal to need admin rights for an instalation? If you dont have tha admin rights to install something, its by reason. This isnt something that The Brain should fix, its something that you need to get right. Just ask your Admin for the Installation. 

blablabla ...

 

Ever worked in a professional environment ?

 

Anyhow, did try with admin rights, and still get an error:

 

Capture.PNG 

TB9 requires admin rights in order to be installed properly (#4166)
Ignatz wrote: Quiet sure its coused through missing rights. 

May well be.

But remains a problem.

For me [tongue]

And potentially others, as not every one has / will have admin rights on the machine one wants to install TB ...
TB9 requires admin rights in order to be installed properly (#4166)
Hi there,

I don't have admin rights on that machine, so it might be just that.

Installation fails immediately with following error: 

TB 9 Installation fail.png 

Here's the log:

[1104:24B0][2017-07-25T09:26:43]i001: Burn v3.11.0.906, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\KAPPRO\AppData\Local\Temp\{F01E5697-6799-4229-AEB4-2313944F9B46}\.cr\TheBrain 9.0.205.0 Installer.exe
[1104:24B0][2017-07-25T09:26:43]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]TheBrain\TheBrain 9'
[1104:24B0][2017-07-25T09:26:43]i009: Command Line: '"-burn.clean.room=C:\Users\KAPPRO\Downloads\TheBrain 9.0.205.0 Installer.exe" -burn.filehandle.attached=188 -burn.filehandle.self=196'
[1104:24B0][2017-07-25T09:26:43]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\KAPPRO\Downloads\TheBrain 9.0.205.0 Installer.exe'
[1104:24B0][2017-07-25T09:26:43]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\KAPPRO\Downloads\'
[1104:24B0][2017-07-25T09:26:43]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\KAPPRO\AppData\Local\Temp\TheBrain_20170725092643.log'
[1104:24B0][2017-07-25T09:26:43]i000: Setting string variable 'WixBundleName' to value 'TheBrain'
[1104:24B0][2017-07-25T09:26:43]i000: Setting string variable 'WixBundleManufacturer' to value 'TheBrain Technologies LP'
[1104:2200][2017-07-25T09:26:43]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1104:2200][2017-07-25T09:26:43]i000: Setting version variable 'WixBundleFileVersion' to value '9.0.205.0'
[1104:24B0][2017-07-25T09:26:44]i100: Detect begin, 2 packages
[1104:24B0][2017-07-25T09:26:44]i000: Setting string variable 'NETFRAMEWORK45' to value '394271'
[1104:24B0][2017-07-25T09:26:44]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to false.
[1104:24B0][2017-07-25T09:26:44]i101: Detected package: NetFx462Web, state: Absent, cached: None
[1104:24B0][2017-07-25T09:26:44]i101: Detected package: TheBrainSetup9.0.205.0.msi, state: Absent, cached: None
[1104:24B0][2017-07-25T09:26:44]i199: Detect complete, result: 0x0
[1104:2200][2017-07-25T09:26:50]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[1104:24B0][2017-07-25T09:26:50]i200: Plan begin, 2 packages, action: Install
[1104:24B0][2017-07-25T09:26:50]w321: Skipping dependency registration on package with no dependency providers: NetFx462Web
[1104:24B0][2017-07-25T09:26:50]i000: Setting string variable 'NetFx462FullLog' to value 'C:\Users\KAPPRO\AppData\Local\Temp\TheBrain_20170725092643_000_NetFx462Web.log'
[1104:24B0][2017-07-25T09:26:50]i000: Setting string variable 'WixBundleRollbackLog_TheBrainSetup9.0.205.0.msi' to value 'C:\Users\KAPPRO\AppData\Local\Temp\TheBrain_20170725092643_001_TheBrainSetup9.0.205.0.msi_rollback.log'
[1104:24B0][2017-07-25T09:26:50]i000: Setting string variable 'WixBundleLog_TheBrainSetup9.0.205.0.msi' to value 'C:\Users\KAPPRO\AppData\Local\Temp\TheBrain_20170725092643_001_TheBrainSetup9.0.205.0.msi.log'
[1104:24B0][2017-07-25T09:26:50]i201: Planned package: NetFx462Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[1104:24B0][2017-07-25T09:26:50]i201: Planned package: TheBrainSetup9.0.205.0.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1104:24B0][2017-07-25T09:26:50]i299: Plan complete, result: 0x0
[1104:24B0][2017-07-25T09:26:50]i300: Apply begin
[1104:24B0][2017-07-25T09:26:50]i010: Launching elevated engine process.
[1104:24B0][2017-07-25T09:26:51]i011: Launched elevated engine process.
[1104:24B0][2017-07-25T09:26:51]i012: Connected to elevated engine.
[2568:1A80][2017-07-25T09:26:51]i358: Pausing automatic updates.
[2568:1A80][2017-07-25T09:26:51]w308: Automatic updates could not be paused due to error: 0x80070005. Continuing...
[2568:1A80][2017-07-25T09:26:51]i360: Creating a system restore point.
[2568:1A80][2017-07-25T09:26:51]w363: Could not create system restore point, error: 0x80070005. Continuing...
[2568:1A80][2017-07-25T09:26:51]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{da4f538d-91f4-4e78-b658-34d349f93c4d}, options: 0x7, disable resume: No
[2568:1A80][2017-07-25T09:26:57]e000: Error 0x8007051b: Failed to secure cache path: C:\ProgramData\Package Cache\
[2568:1A80][2017-07-25T09:26:57]e000: Error 0x8007051b: Failed to secure cache directory: C:\ProgramData\Package Cache\
[2568:1A80][2017-07-25T09:26:57]e000: Error 0x8007051b: Failed to create completed cache path for bundle.
[2568:1A80][2017-07-25T09:26:57]e000: Error 0x8007051b: Failed to cache bundle from path: C:\Users\KAPPRO\AppData\Local\Temp\{E4EFCF43-F5AE-4479-A1B3-85F77A14CC71}\.be\TheBrain 9.0.205.0 Installer.exe
[2568:1A80][2017-07-25T09:26:57]e000: Error 0x8007051b: Failed to begin registration session.
[1104:24B0][2017-07-25T09:26:57]e000: Error 0x8007051b: Failed to begin registration session in per-machine process.
[1104:24B0][2017-07-25T09:26:57]e000: Error 0x8007051b: Failed to register bundle.
[1104:24B0][2017-07-25T09:26:58]i399: Apply complete, result: 0x8007051b, restart: None, ba requested restart: No
Upgrade to Pro
Tx Arlan.

I guess I am logged in as I see my Brain ?

The option is still in TheBrain menu:

Screenshot 2017-02-26 13.57.16.png 

(Can live with that. Was just surprised I was automatically asked to Upgrade at launch).

/Edit
Interesting.
I tried to open an other Brain. 

Got a message stating that:

Screenshot 2017-02-26 14.01.09.png 

No more "Upgrade to Pro" option:

Screenshot 2017-02-26 14.03.13.png 

What ever happened ...

/Update

This happened after I had to reinstall TB 9.

I already mentioned this inconvenient: whenever you're out of the beta period, you can't just update.
(TB9 doesn't open / doesn't let you update.
Hence you have to reinstall).
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