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No longer possibe to synchronize brains between Desktop and Cloud

Thank you for you useful answer and caring offer, Matt.

Yes, I had changed the "Brains" folder (as I still use TheBrain 8 Pro as well, I wanted to create a "TheBrain 9" folder similar to my "TheBrain 8" folder, not realizing that the folders of the versions 8 and 9 were differently organized).

Thus, I recreated a new "Brains" folder for the database and a "TheBrain 9" folder for my achives. Then, I deleted my desktop as well as my cloud brains and reloaded them (using my archived files), synchronizing them again with the cloud. Everything works well now on my desktop, cloud and android versions. [thumb]

No longer possibe to synchronize brains between Desktop and Cloud

Vesion : TheBrain 9.0.234.0
OS : Windows Home 10 x64 updated to the latest version

Hello,

Today it is no lnger possibe to synchronize brains between Desktop and Cloud.

2017-12-04_not synchronzed.jpg 

It is also impossible to connect my Desktop version to my Cloud account.

2017-12-04_On the cloud.jpg 
Thanks in advance for your kind assistance.

Kasperky Internet Security still detects "TheBrainUpdateHelper.exe" as an "HEUR.Trojan.Win 32.Generic"
Version on TheBrain : 9.0.85.0

OS : Windows 10 x64

Version of Kaspesky : Kasperky Internet Security 16.0.0.164(f)

 

Hello, Patrick Thompson,

Thanks for your questions.

When I launch TheBrain9 :

1 - I guet an error message from Windows which says that the program could not be launched properly and that Windows will have to close it right after searching for a solution;

2 - Almost in the same time, I get a Kaspersky's alert regarding "TheBrainUpdateHelper.exe" (even if I installed TheBrain9 after pausing Kaspersky)


3 - Even after deleting "TheBrainUpdateHelper.exe" with Kaspersky and rebooting my computer, I still get the Windows' error message mentionned above and TheBrain9 won't launch anymore.

I have no such problems with TheBrain8.

Is there a workaround to these issues ?


Best regards

Kasperky Internet Security still detects "TheBrainUpdateHelper.exe" as an "HEUR.Trojan.Win 32.Generic"

This is what I did, Patrick Thompson, with TheBrain9.0.85.0.


The program then, is correctly installed with no visible problem.

But as soon as I turn Kasperky "on" again and try to launch TheBrain9, TheBrainUpdateHelper.exe is detected by Kaspersky as a generic trojan with a level of maximal alert (red) and Kaspersky blocks TheBrain9's launching.

Kasperky Internet Security still detects "TheBrainUpdateHelper.exe" as an "HEUR.Trojan.Win 32.Generic"

Thank you for your suggestion pthompson.

Unfortunately, this does not work either.

Considering the level of the alert (red), the possibility of excluding is not offered. One can only try to ignore. But then Kaspersky ceaselessly renews the alert, blocking TheBrain9.

On the more, even if you try to set TheBrain9 and TheBrainUpdateHelper.exe as trusted applications, Kaspersky will not take it in account.

Result : since more than a month and a half, I am not able to use and test The Brain9.

Kasperky Internet Security still detects "TheBrainUpdateHelper.exe" as an "HEUR.Trojan.Win 32.Generic"

Many thanks for your kind reply pthompson.


Unfortunately this workaround does not work : as soon as you launch TheBrain9, Kaspersky sends you a warning message and eliminates right away "TheBrainUpdateHelper.exe", blocking TheBrain9 in the same time.

Kasperky Internet Security still detects "TheBrainUpdateHelper.exe" as an "HEUR.Trojan.Win 32.Generic"

Version on TheBrain : 9.0.84.0

OS : Windows 10 x64

Version of Kaspesky : Kasperky Internet Security 16.0.0.164(e)

 

Hello,

As it did before with the previous versions of TheBain9, Kasperky Internet Security detects "TheBrainUpdateHelper.exe" as an "HEUR.Trojan.Win 32.Generic" and, thus, blocks TheBrain9 on launching.

Please check the here attached screen captures.

How can such an issue be definitively solved ?


Thanks in advance for your kind assistance and answer.

Best regards.
Click image for larger version - Name: 2016-03-15_TheBrain_9.0.84.0_-_Error_Message.jpg, Views: 156, Size: 41.32 KB Click image for larger version - Name: 2016-03-15_TheBrain9.0.84.0_-_Trojan_detected_by_Kaspersky.jpg, Views: 164, Size: 47.89 KB
[Documented Issue] Update service identified as trojan malware on Windows 10? (#2602)

You made the trick ! [thumb] [smile]

After having paused Kaspersky, I downloaded and installed TheBrain 9.0.78.0, then I launched it without a problem.

Afterwards, I resumed Kaspersky and tried to launch again TheBrain 9.0.78.0. It launched correctly and I did get no warning from Kaspersky.

I even tried to check for updates and Kaspersky, once again, remained silent.

I can hardly tell you how happy and grateful I am. Now I can test TheBrain 9 for good!

Have a nice day.

 

[Documented Issue] Update service identified as trojan malware on Windows 10? (#2602)

Many thanks for your clear answer, Harlan.

It is a pity that such a situation prevents eager customers from testing TheBrain 9, as the program is blocked by Kaspersky as soon as it starts lauching.


But we all know that the patience is a major quality as far as the development is concerned.

[Documented Issue] Update service identified as trojan malware on Windows 10? (#2602)

Same problem with version 9.0.76 on my computer (OS Windows 10 x64).

Kaspersky Internet Security 2016 (latest release : 16.0.0.614) detects a trojan : "Trojan.MSIL.inject.dgio" in : "TheBrainUpdateHelpar.exe//res_0013".

2016-01-15_Kaspersky's report before deletion.jpg 

Unfortunately, the only way to solve this issue is to uninstal TheBrain 9.

But, then, TheBrain website can no longer be accessed; on the other hand, fortunately, TheBrain support page still displays.

I have no such issue with my "TheBrain 8 Pro version 8.0.2.1" updater. How come ?

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