• Posts 31
  • Member Since
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Email
  • Name Vaclav Ujcik
  • Location: Peoria, IL
  • Occupation: Engineer
  • Hobbies: Sci-Fi, programming, music, flying
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Unable to Sync Internal Server Error 500
I have seen this when moving between different wifi routers without closing TB9. Try closing the application and then reopen and see if it doesn't work. This is also prevalent on iOS version.
TheBrain v9 crashing on start
Yes, after getting the lates v9.220 working, I then immediately udated to 9.226 and it's working. It's the first time I've seen a problem like that since I started beta testing, so wanted to make sure you folks new.
TheBrain v9 crashing on start
Kind of a false alarm. I did something I don't normally do on my Macs......I rebooted. While that's the first natural reaction on my Windoze boxes to any sort of problem, it's not a primary tool in my arsenal of Mac troubleshooting. Strangely, as soon as I rebooted, all was well with TB9.

Flyteach
TheBrain v9 crashing on start
This morning, for the first time since I've been in the beta program, I cannot open a brain. When I start TB9, and select a brain to open, the app crashes. It's not the particular brains, as I haven't updated in several days and they've been opened and closed multiple times prior to now. I also went backwards to v9.0.220.0 (latest beta, NOT alpha) and it also exhibits the same behavior.

Oh, I'm on an iMac, High Sierra 10.13.1, fully patched and updated.

Flyteach
Impossible to have access to my Brains
Zenrain, 

With all due respect, I disagree. The need for access to one's data without a connection is NOT met. We've just illustrated a case where that's not true. It was my understanding that I'm paying a yearly fee for cloudsync, not for access to the program. Therefore, there should not be a requirement to ever have to be connected to access my data. While I"m hopeful and encouraged that this will be addressed appropriately, we are paying a premium price and therefore should not be ashamed to expect premium service.

Metta, 

No, it doesn't seem that TB9 quietly "launched". My version still says beta. The iOS version still says beta (only available in Testflight as far as I can tell). There was a post about it being the default version for new users, however that's why I still maintained a TB8 for my primary brain, as they continued to warn that it was still beta. Two weeks ago I decided to go ahead and convert to TB9. So, imagine my chagrin at not being able to access my data. Is it my fault for depending on beta software? Yes. Do I have a choice? Well, not if I were a new user. Not so much if I really want to give TB more feedback due to increased use. And, if TB wants to make a case, they can always say "You shouldn't use beta software for anything that's mission critical". I've already been a little skeptical of a 2+ year beta period. Just seems like they're trying to get the best of both worlds.....lack of responsibility by having a beta, but not maintaining the current version and that puts the regular, hardcore users in a jam.

Flyteach
Impossible to have access to my Brains
Harlan, I agree with Cerebrum and would also like to know what prevented any communication for so long. Transparency, honesty, and integrity are key for a 24/7 operation. If the engineers were "on it" so quickly, I would think that 5 minutes to put a post of "We know there's a problem, we're working on it" would help alleviate some of the (deservedly) negative comments that arose so quickly. Unfortunately, that's what people will probably remember most, even if the other things are fixed quickly and correctly.
As far as "normal support hours", that should only be applying to routine questions and problems. Again, if you're going to require 24/7 connectivity, then "normal support hours" don't apply unless you believe that we only use the application during those times you provide support. Clearly this isn't the case.
And finally, expecting all users to have 24/7 connectivity is also a fallacy (although it looks like you've realized that and will address it). I'm finding this to be an expectation of too many developers. While it may be true for the developer, they need to address the users, not their ideal situation. Let's take a relevant example. When the hurricanes hit in the Caribbean, Florida, and floods in Texas, a LOT of people lost power and connectivity. One doesn't need a lot of imagination to think about other natural disasters that occur in different parts of the world. But, if that means that I can't access applications with relevant information (doctors, emergency responders, communication specialists, etc) that may be stored in your application, then the application is rather useless when most needed.
So, hopefully we're all learning a lesson and we're trusting Harlan and the team to make good decisions based on the lessons learned from this experience. I look forward to seeing those solutions and continuing to use the tool for a long time in the future.
Syncing HTTP 500 error
Different issue. Apparently servers are down for everyone. Reference:  http://forums.thebrain.com/post/impossible-to-have-access-to-my-brains-9463537?pid=1301707386
Impossible to have access to my Brains
Yes, it was my impression that the cloud subscription was for sync, NOT for access. Considering that it's sometimes just not possible to be "in the cloud" yet wanting to use TheBrain, it's concerning that this connection appears to be required just to access my local brains. Hoping that this isn't the permanent solution and there's a reasonable explanation, but also hoping it comes sooner rather than later. The posts here show just how much some of us depend on TheBrain.
Impossible to have access to my Brains
Same here, wish I'd NOT logged out first to try to log back in. However, since my brains are sync'd locally, should I still be able to access them?
Oh, and also can't log into the web version, although that's not really surprise so much as trying another avenue and failing [frown]
Syncing HTTP 500 error
Harlan,
Yes, I've just verified that it's happening when I connect to different wifi networks (work vs home). I've not seen that on MacOS, but I haven't been travelling much, so have not had the opportunity.
Flyteach
Syncing HTTP 500 error
I had not had a problem with this until about a week ago (yeah, I was hoping it was transient). I get a syncing error from my devices (iPhone 7, iPad Pro). If I "close" the app (double click home and swipe up) and "restart" then syncing is restored. It's ok for a couple of days (several syncs) then I get the error again. It seems to be brain independent in that once I get the error, I can't get any brains to sync until I restart the app.
Flyteach
New version crashes on launch
FWIW, I just did an update from Testflight and opened my brain right up. iPhone 7 Plus, iOS 10.3.3, Brain 9.0.1.1. That might just muddy up the waters, but thought I'd let you know.
TheBrain 9 iOS Doesn’t work on iOS 11 Beta (#IOS-263)
FWIW, I installed iOS 11 beta 4 today and TB9 seems to be working.
Windows 7 and Windows 8: Versions 9.0.198 and 9.0.199 will not launch (#4029 - Fixed) (#4033)
Hi Guys,

Just wanted to let you know that I did update to .200 today and it's working fine on Win7.

Jim/Flyteach
Windows 7 and Windows 8: Versions 9.0.198 and 9.0.199 will not launch (#4029 - Fixed) (#4033)
Unfortunately, the only output log file is from 6 October 2016. Looks like for the last 8 months it hasn't been producing any log files.
Jim/Flyteach
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