• Posts 3,268
  • Member Since
  • Last Active
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  • Name Matt Caton
  • Location: Milwaukee, Wisconsin
  • Occupation: Customer Solutions
  • Homepage URL: http://www.thebrain.com
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Unable to Sync Internal Server Error 500
Flyteach - you're spot on target.  Close/Repopen after a wifi change is the first thing to try.  We're looking into a solution for this in a future build.

Thank you,
Matt
Please return "Focus on notes" key mapping!
Yes, good to know user experiences and to help others.  Thanks for posting!

Matt
Please add more icons on the toolbar
FYI, They also disappear if your window is too narrow...

mc
Unable to right-click on any thought
We'd be VERY interested in seeing some log files after one of these crashes.  You can post here or send them into Support@thebrain.com. To find your Output.log file, click on Help > Open Log Directory.

Thanks,
Matt
Who has made full switch to Brain 9 and what is your experience
Cap,

Two of my Brains are roughly the same size.  I'm full on committed to v9 [smile]

You can certainly update and kick the tires first before you make your decision.  Your V8 databases will not be modified when you import into v9.

Thanks,
Matt
There are still serious problems of transfer mega v8 brain into v9 version, please fix it ,thx
Ascetic,

Sorry for the delay and thank you for posting here.  I found your emails in my spam directory... not sure why they were detected that way.  I'll follow up with you from email to arrange the meeting.

Thank you,
Matt
So why are my 60,000 icons being "ignored?"
Mark - sending you a direct email to lean more about how this Brain was created, when you last saw the icons, etc.

Thanks,
Matt
There are still serious problems of transfer mega v8 brain into v9 version, please fix it ,thx
Ascetic,

Can we set up a web meeting together and review further?  I'll have some of my engineering team join in as well.  I'll contact you directly to see if/when you may be available. 

Thank you!
Matt
Not all weblinks are sent to Inbox (9.03.5 on ios 11.1)
Confirmed.  I'll document for further review.

Thank you,
Matt
Capture in iOS (#327)
Zen,

Thanks for posting.  I'll share the user experience with our team.  As a quick work around, if you have the URL copied, you can long press in a note and paste.  Not a permanent solution, but one that gets the URL captured in 'some' capacity...

Thanks,
Matt
TABs & Line spacing in Notes panel
Pierre,

Thank you for the suggestion.  I'll make sure your request is documented.  Also, you always have the option to Shift+Enter for a single space. As I now see that you know, because of question #2 [smile]

Multi-tabs - do you mean, more than one Note tab on a single Thought?

Thanks,
Matt
Lost feature in Brain 9 : "Paste Notes Link" not available anymore.
Dominic,

Thanks for posting. I'll make sure this gets tested. Can you please share what a sample link/URL may look from one of your IBM Notes? Just copy a link and then paste into notepad to display what is captured on your clipboard.

Thank you,
Matt
Cannot drag email on Mac
Thank you both for posting.  Yes, this the the known/current work around for Mail.  Works this way with Outlook on a Windows machine as well.  We are aware of this issue and more direct support for drag and drop from Mail is something we are planning for a future release of TheBrain.

Thank you,
Matt
Annoying flash (#2115)
Raymond,

Thank you for reporting this issue.  I have not noticed the flashing while navigating, but I do see that it has been documented by our development team and is under review.  I'll keep you posted when we have a fix available.

Thank you,
Matt
Brain 9 Beta Cloud Questions (#300)
Your feedback on TheBrain Cloud is welcome here. The note/content location is adjustable with buttons on the splitter (between Notes and Plex). Great feedback on the thumbnail loading.  I'll share this with the engineers.

Thank you,
Matt 
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