• Posts 3,176
  • Member Since
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  • Name Matt Caton
  • Location: Milwaukee, Wisconsin
  • Occupation: Customer Solutions
  • Homepage URL: http://www.thebrain.com
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Show child thoughts and properties in a report-like format when selecting a parent (4310)
Cerebrum,

On a related topic, each thought has a History that displays when Links, notes, attachments, etc. have been added or modified for this particular Thought.  Just open the Though Properties and click on the hour glass icon.

Thanks,
Matt
When will syncing start working?
Xavier,

Thanks for posting.  We are aware of this issue and our engineering team is actively working to get the web interface up and running for v9.

Thank you,
Matt
XML Import in the brain 9
Gerard,

Thank you for posting.  No XML import capabilities quite yet.  We're still working on some additional import/export options for v9.  You can, however, do an XML import into v8 and then import your v8 Brain into 9.  Just an extra step, but it works.  Do you have the Brain XML importing guideline document from version 8?  If not, happy to send you a copy.

Thank you,
Matt 
Can not use chinese input method on notes (#4220, #4288)
Confirmed.  I'm seeing the same results with Wingdings.  I'll see if engineering wants this appended on #4220 or documented as a new feature request.

Thanks,
Matt
Notes get stuck (are out of sync with thoughts when navigating/editing Brain) (#3984, #3910, #4285)
Metta,

This log file mentions 9.0.212.  Can you delete it and re-create the issue again in 9.0.216 and repost the log?  I have not yet been able to replicate this scenario.

Thanks,
Matt Caton
TheBrain 9 documentation
Thanks everyone for providing the feedback.  I'll be sure to pass along your requests for written documentation to the write (pun intended) people [smile]

Thanks,
Matt Caton
Endless Initializing in 9.0.215.0
Marco,

Thank you for posting and sorry to see that you are having trouble running TheBrain 9. Is anything showing up in your Output.log file? 

This file is typically located in:

Macintosh HD/Users/[user name]/.TheBrain/v9/Logs

The .TheBrain folder is not normally visible on Mac OS. To get to the log folder: Help -> Open Log Directory

Or open Finder: Go -> Go to Folder

and type "~/.TheBrain" (without quotes). Then go to: v9 -> Logs

Also, I'll Direct Message you a link to download the latest build to see if this resolves the issue for you.

Thank you,
Matt Caton

Notes: moving a line up or down with a shortcut (#4287)
Markku,

Thank you for posting.  I'll document your feature request.

Matt
BUG: TB throws an error when deleting an empty event (4286)
Frank,

Thanks for posting. I've replicated and documented this issue.

Matt
Frustration with new notes editor (#3712, #3713, #3344, #2941, #3547, #3718)
The horizontal rule behavior (#3712) is still an open issue that is being reviewed.

Thank you,
Matt Caton
Error importing The Brain 8 file.
Marcus and Jim,

Thank you for reporting.  We'd be very interested in seeing your full Output.log file after attempting an import.  This file can be found by clicking on Help > Open Log Directory in your application. You can send the file, along with a brief description of the problem (or reference forum thread # 9295710) in the email.

Also, we're always happy to test with real Brain Databases. If you're comfortable with sharing a .brainzip from v8, go ahead and send that our way too.  If the file is too big for email, it can be uploaded to http://www.hightail.com/u/TheBrain.  

Thank you,
Matt Caton
Notes get stuck (are out of sync with thoughts when navigating/editing Brain) (#3984, #3910, #4285)
Russ,

Thanks for reporting.  This is easy to replicate and I'll inform the team.

Thanks,
Matt
Can not use chinese input method on notes (#4220, #4288)
Metta,

Could potentially be related.  What are the special characters you are trying to insert? Can you provide some examples, screenshots or a sample document that we can use for testing?  I can either append these to the existing feature request or start a new ticket.

Thank you,
Matt
reliability?
Russ,

We'd also like to see your Output.log file after getting the error.  Output.log will be located one directory above where you found the Error Report files.

Are the 7 thoughts in your selection box all related in any way (group of child Thoughts?)  or are they located in different locations within your Brain?  

Thank you,
Matt Caton
how do I sync my brain to cloud?
The cloud icon is it! Glad you found it.

Matt
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