• Posts 3,397
  • Member Since
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  • Name Matt Caton
  • Location: Milwaukee, Wisconsin
  • Occupation: Customer Solutions
  • Homepage URL: http://www.thebrain.com
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Bug: Attached Link is Invisible
Metta,

Thank you for sharing this user experience.  Yes, you should be seeing this:  

URL.png 

What does your message look like?

Thanks,
Matt
[bug] orphan thought linking results in phantom entry
Ruud,

Your video is perfectly clear, however the same scenario is working for me on both Windows and macOS.  I only thought I replicated once when I accidentally linked it to a Thought Type.  Anything unique about the "Test" Thought you are linking to? Can you link it to any other Thought?

Thanks,
Matt
Saving and loading custom report settings
We appreciate your feedback and will share with the team. Glad you found and are using the Saved Reports though.

Thanks,
Matt
[bug report] when multiple devices make some changes and synced in different times , it will lead to disappear of Notes
Ascetic,

Synchronization of your Brain is very time sensitive. The most important rule to remember is that each individual Thought will default to the most recent change.  This means that if I edit a Thought note on Machine A on Monday (does not matter if it's a desktop, iOS, Android, etc.) and I don't sync.  Then, I edit the same note from Machine B on Tuesday, and again, I don't sync.  When I finally sync ALL machines on Wednesday, only the Machine B, Tuesday edits will exist on this specific note. TheBrain sees that the Tuesday edits are the most recent, so it overrides any previous edits.

Therefore, it's a great idea to set your Brains to auto sync on the desktop. On mobile devices, you'll need to remember to tap the sync button often.  Auto sync for mobile devices is on our feature request list.

Thank you,
Matt 
Rotate Splitter via Keyboard (#4589)
Christian,

Great observation.  I'll document this discovery for further review.  The keystroke and the button should have the same results.

Thanks,
Matt
Preview (#3727)
John,

You should be seeing a preview of your document in the content window.  Do other file types (such as .xls files) preview OK? We are aware that the preview button is not working in all environments and we'll continue to improve the preview feature in the future.

Thank you,
Matt 
[Bug?] Rename Link Issue
Faithtime,

Thank you for the step by step details.  Again, we've tested and it is still working properly in our tests - but we'll continue looking into this issue to make sure that it works properly.

Thank you,
Matt
Can’t remove all tags from a thought (#339)
Bruce,

Thanks for posting. You are correct. I'll make sure this issue is documented and fixed. There is another option for removing a Tag from a Thought in iOS. You should be able to navigate to the Tag (typically easiest to do this from a search) then tap on the "-" button.  From here, you can unlink a desired Thought. This will remove the connection between the Tag and the Native Thought.  Returning to the Thought in question, you should see that it is no longer tagged.

Thank you,
Matt
Share sheet Function Autoclose (#338)
Thanks for posting.  I'll document your request to auto close the share confirmation window for further review.

Matt
Incremental Wikipedia search on Thought creation
Mtre,

Thanks for posting.  You can quickly search for any Active Thought Name in the web by clicking on Options > Web Search (F4 on a Windows machine or Command+E on a macOS) Usually, Wikipedia is one of the first things that show up.  You can then drag and drop the search result into your Brain, copy/paste etc.  You can even set up your default search engine to be used in this feature to Wikipedia which I believe will accomplish your request.

Thank you,
Matt
Developer API?
I can confirm what Zen mentioned is correct.  I've added your suggestions to our existing API feature request documentation.

Thank you,
Matt
Pruning a thought's history records? (#4532)
Erik,

Thank you for posting.  No feature available yet, but this has been documented in our feature request list.

Thank you,
Matt
CPU use
Matt,

Would you mind sharing a copy of your Output.log file with us to review? It can be found by clicking on Help > Open Log Directory.  

Thank you,
Matt 
[bug] bullet list won't lock bold formatting (#4588)
Confirmed. Thank you both. I'll document this for review.

Matt
Creating child / editing the parent
Matt,

I believe I spoke too soon.  I recorded myself replicating this issue as well.  It only happens when I create the child Thought VERY quickly and it looks like I'm releasing the mouse trigger before I even drag a link.  So for me, it was more of a click than a click and drag.  Thus... proper behavior to open the Thought Properties Display on a click.

We are aware of one issue where macOS and Magnet Windows Manager are causing issues such as the one you have described.  Do you use Magnet?

Thank you,
Matt
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