• Posts 3,132
  • Member Since
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Email
  • Name Matt Caton
  • Location: Milwaukee, Wisconsin
  • Occupation: Customer Solutions
  • Homepage URL: http://www.thebrain.com
All Posts Topics Started
Time setting not honoured (#3426)
Ernest,

You're ahead of your time!...  Glad your sync is working and thanks for the update.

Matt
Syncing iOS Beta with Desktop Beta
Jeremy,

I'm afraid I'm not seeing the same results. I followed your same instructions, step by step and I DO see the new thoughts (that were imported into Test1 and then synced from the desktop.  Are you sure you tapped the sync icon in your iOS Brain?

I'll continue with a few more tests to be sure. Also, I tested from an iPhone, rather than an iPad.  Shouldn't make a difference, but that is one variable in our separate tests.

Thanks,
Matt
Syncing iOS Beta with Desktop Beta
Jeremy,

Thank you for the step by step instructions.  We'll be working through this tonight to verify, document and research.

Thanks!
Matt
Auto-renaming of related thoughts is freaking awesome
Correct, you can always add the parent name manually after Thought creation if you want to apply "the comma trick"

Thank you,
Matt
Sync Notes between PCs
Thank you Matthew for your patience and willingness to help troubleshoot!

Matt
Link to Office365/OneDrive File Not Working (#3410)
Vicki,

Thank you.  Links received and will be tested and documented.

Matt
typed links are not listed in search results (#2160)
This type of search is done by running a report, but I'll certainly document this as a feature request for further consideration.

Thanks,
Matt
Is there a quicker way to add a web link (URL)? (#3634)
Erik,

Your process is correct and links to Brain Thoughts in OneNote should be working fine.  I believe Jaime was referring to making a link from TheBrain that launches a specific item in a local OneNote application.

Thanks,
Matt
Link to Office365/OneDrive File Not Working (#3410)
Victoria,

Thank you for posting.  Would you mind sending me the full URL? I'm keeping a list of types of pages that don't load properly in the built in browser. This looks to be a problem with reading the CSS properly which is a documented issue.

Thank you,
Matt
Sync issues for Android
Victoria,

Thanks for letting us know.  I'll share this with the engineers tomorrow and we can review further.  What email address or User Login are you syncing under (you can send that info to me at support@thebrain.com or Private Message me) We'll take a look at the server see if we can resolve or plan our next steps from there.

Thank you,
Matt
Is there a quicker way to add a web link (URL)? (#3634)
Jaime,

You are correct. OneNote now only provides the online URL when selecting Copy Local Thought URL.  We are looking into other options, but it seems out of our control.  

Thank you,
Matt
V9 Rollover only works if window is activated (#3064)
Pat,

Still open - not forgotten [smile]

Matt
Pasting a Facebook post into Brain note Emoji extra large (#3035)
Pat,

Just confirmed - still open.  Marked as lower priority, but will be reviewed.

Thanks,
Matt
Join TheBrain Product Support Team

Fellow Braniacs: If you have a curious mind and are a technology lover here’s your chance to build an exciting career with TheBrain Technologies. TheBrain, makers of the award winning “mind mapping” and information management software is looking for Product Support Specialists for customer care and technical support.

We’re looking for you if you:

  • Enjoy talking technology with customers
  • Have background in customer service
  • Work well with the team but are fine making your own decisions and working under minimal supervision
  • Have mastered the art of explanation and can communicate product features in a simple and engaging manner
  • Are a natural problem solver
  • Know how to get things done and have grace under pressure

You will be our friendly, resident product expert, helping customers make the most of our software TheBrain. TheBrain Product Support Specialist communicates with our customers via email, phone, Web conferencing and our customer discussion boards. Your areas of focus will include: answering product how-to questions, identifying and resolving product issues, processing customer license registrations as well as software testing, bug tracking and user testing for new product releases.

Check out the product, download TheBrain at http://www.thebrain.com/download

Relevant Skills

  • 2+ years of technical or customer facing experience is ideal.
  • Knowledgeable in Windows and macOS, file management, and email programs.
  • Strong communication skills are required.
  • Technical writing experience is a major asset.
  • Experience with information management software, mobile apps, HTML, database & productivity applications and social media are a plus.

Details

Full time, Monday through Friday, 8:00 am to 5:00 pm at TheBrain’s modern, creative headquarters in Culver City, California

Benefits

TheBrain offers competitive compensation and benefits, including health and dental plans with a casual, fun work environment.

Email jobs@thebrain.com

System.OutOfMemoryException under Windows (#4088)
Great to hear!  Thanks for the update.

Matt
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