Please try this:
1. Close TheBrain application and Navigate to (C:\Users\USERNAME\AppData\Roaming) on your machine.
2. Delete any (PersonalBrain) folder if one exists and you are no longer using or no longer have PersonalBrain 6 or lower installed.
3. Open any (TheBrain) folder and delete both preference files: (TheBrain7Preferences.bak) and (TheBrain7Preferences.xml)
Once these steps have been completed please try restarting TheBrain.
Supported videos include:
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