I am a long-time user of the brain, but only recently saw the real power of it. Now I am faced with a very distinct need and plan on using the brain. I could use some advice.
I build software and information products for horse racing enthusiasts.
I get a lot of redundant questions of a technical nature. My plan is to create a help desk of sorts. I have looked at the software out there that is reasonably priced and all of it is aimed towards an IT help desk which generally gets "fix it" kind of tickets as opposed to "How do I do this?" sort of stuff.
I subscribe to the theory known as NED2: "Never Enter Data Twice" and am trying to apply it to this problem.
My primary concern is searching, especially for multiple terms. Can you do that in PB?
So, my question is... Considering the nature of the brain I am going to design, do you have any advice for me in terms of initial design?
Perhaps a video I should watch?