camark
run pb on windows 7, java throws a exception when splash window appears. does any one can help me out? thanks!

personalbrain Clipboard was valid

java.lang.StringIndexOutOfBoundsException: String index out of range: 127611
        at java.lang.String.substring(Unknown Source)
        at com.thebrain.personal.e.a.a.do(SerialNumberHelper.java:414)
        at com.thebrain.personal.e.a.a.case(SerialNumberHelper.java:101)
        at com.thebrain.personal.controller.App.main(App.java:385)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
        at com.exe4j.runtime.WinLauncher.main(Unknown Source)
Quote
Moe
camark,

Thank you for posting. Can you try re-installing to see if that resolves the problem. If not, Please follow the instructions below to send us a complete copy of your output.log file directly after receiving the error.
  1. Start PB.
  2. Upon receiving the exception close down PB. If you can not close PB use your task manager to end the "PersonalBrain.exe" process.
  3. Locate the file called output.log in your "Program Files\PersonalBrain" folder then forward a copy to support@thebrain.com.
a complete copy of the output.log file may give us further indication of what may be causing the problem.

Thanks,
Moe
Quote
camark
Thanks for ur reply, this problem was resolved. Just run PB on windows XP compatibility mode.
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