Spacenexus
Having just reinstalled TB8020a on a new computer, my PDF icons are appearing as white images and not the pdf icons.

Any suggestions?

Jim
@200229:
TB8022 32bit
Java 32bit Version 8 Update 141

Testing 11.0.60.0

Firefox, Office 2013 Pro Plus 32bit
64bit Win10Pro
64bit Primary Laptop, 8GB RAM, Intel Core i7
64bit Secondary Laptop, 64GB RAM, Intel Xeon E3
Brain user since 1997
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GerSch
Same problem for me. Reloading icon cache did not solve the problem...
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pthompson
Also be sure to un-install, re-install your PDF software after closing TheBrain. If you are still having trouble, please email support@thebrain.com with more details.
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Spacenexus
Thanks Patrick, have sent an email to support.

Jim
@200229:
TB8022 32bit
Java 32bit Version 8 Update 141

Testing 11.0.60.0

Firefox, Office 2013 Pro Plus 32bit
64bit Win10Pro
64bit Primary Laptop, 8GB RAM, Intel Core i7
64bit Secondary Laptop, 64GB RAM, Intel Xeon E3
Brain user since 1997
Quote
Spacenexus
Looks like a straightforward reinstall of Acrobat reader sorted it. Interestingly, the problem persists if Acrobat Pro 10 is the default program for pdf.

Jim
@200229:
TB8022 32bit
Java 32bit Version 8 Update 141

Testing 11.0.60.0

Firefox, Office 2013 Pro Plus 32bit
64bit Win10Pro
64bit Primary Laptop, 8GB RAM, Intel Core i7
64bit Secondary Laptop, 64GB RAM, Intel Xeon E3
Brain user since 1997
Quote
pthompson
Great news Jim. Thanks for the update.
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mctrexler
I simply deleted the Reader, and made Nuance PDF my default, and all my icons came back.  
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