Doesn't work intermittently? Only with particular contacts? Or is there no pattern? If it doesn't work with a contact, are you later able to add that contact? What version of Outlook are you using?
I just got the exact same problem. Was dragging contacts quite happily from OL to PB4. Had dragged two. Tried to do the third, and when I let go of the mouse button nothing happens. Exited PB4 and went back in, same problem. Will try restarting OL to see if this fixes it.OL 2003.
I've included the output.log just in case. I've replaced the real contact details with [contact details here]. It failed with different contacts, but in this output.log it is the same contact every time. You'll see repeated tries. None worked.
Very weird - some contacts will drag and drop, but others stubbornly refuse to. I have found no logical pattern to it.
Nick, can you email me us the full log file unedited? I think that the problem likely lies in the parsing of the contact details in order to create the link to outlook. There may be some character or detail that is preventing it from completing. If not, please look for anything unusual - more fields that other contacts? A very long field name? An unusual character maybe? Thanks.
188.8.131.52, including the above changes is up now.
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