ChrisCase
This is the third time I have mentioned that many people are complaining that they cannot access pages such as http://floatingworldweb.com/plex/#-3389, because browsers default to http://floatingworldweb.com/plex/ , being unable to handle the last term.  I wonder if they are mistaking it for an anchor..

In any case,  unless there is a solution to this, I will have to abandon the sitebrain project I have been working on for ages,  and probably ask for my money back as well.  This is an extremely serious bug,  making the export function completely unusable.  One cannot create a website that will only work for a few browsers.

Quote
mcaton
We're taking a closer look at this issue and will get back to you as soon as possible with our results.

Thank you,
Matt
Quote
Harlan
Unfortunately the problem you are describing is a browser issue and will affect any Ajax application. Ajax applications work by not changing pages when the user clicks on something but instead downloading the content in the background. For this reason, the # extension is used, otherwise the page would be forced to reload. Therefore, this is a fundamental part of how SiteBrain and all Ajax applications work.
Regards,
-Harlan
Quote
ChrisCase
I don;t understand the imp[lications of this.  Are you saying one simply has to accept that some browsers will not be able to display the Sitebrain?
Quote
ChrisCase
Harlan, cou7ld you please clarify what you wrote about Ajax?  I am getting more and more complaints from people that the URLs I give them to places in my sitebrain do not work, and that they simply get to the /plex/index page.

Am I to understand that people using, for instance, Safari,  are going to be unable to use the sitebrain?  Do you have a list of the browsers with which the sitebrain is incompatible?  Is there any hope of this being fixed?
Quote
Harlan
Chris, as I said earlier:

"Ajax applications work by not changing pages when the user clicks on something but instead downloading the content in the background. For this reason, the # extension is used, otherwise the page would be forced to reload."

This means that in order for an Ajax application like SiteBrain to work, different states (IE active thoughts) can not have different URLs except the portion after the # sign.

Most browsers do not have this problem. SiteBrain works properly with Safari, Firefox, and IE. At this point, we are not aware of any current version browsers on Windows or Mac OS that are not compatible.

Regards,
-Harlan
Quote
ChrisCase
You say that Sitebrain works properly with Safari, IE, and Firefox.  What, then, am I to say to the people who tell me that every page URL I give them defaults to the index?  These are people using IE and Safari,  among other browsers.
Quote
mbaas
Chris,

I just tried http://floatingworldweb.com/plex/#-7087 and it took me to the news-page (using Firefox). Are you 100% sure about the links these ppl are using?

Michael 

Quote
ChrisCase
I didn't say it fails to work for everybody.  It works fine for me, too,  which is why I didn;t realise so many people were having trouble,  until I sent a link to one of my pages to a mailgroup,  and had lots of people complain that they just got the index page.
Quote
mbaas
I wonder if this has something to do with the security-settings of ppl? SiteBrain recognizes when JavaScript is disabled and issues a warning-msg, but maybe something else is causing this...
Quote
Darkstar
Well, I just got the index page, using your link.

It looks like I got redirected from http://floatingworldweb.com/plex/#-7087 (what was originally in the browser) to http://floatingworldweb.com/plex/ after first hitting the page. I got the double click sound--- at the first click, the url was correct, then a very fast redirect to the base URL.
-Darkstar
Quote
ChrisCase
Darkstar wrote:
Well, I just got the index page, using your link.

It looks like I got redirected from http://floatingworldweb.com/plex/#-7087 (what was originally in the browser) to http://floatingworldweb.com/plex/ after first hitting the page. I got the double click sound--- at the first click, the url was correct, then a very fast redirect to the base URL.


Using what browser?
Quote
Darkstar
IE 6, Windows XP SP 2, with all patchs as of Feb 2008's Patch Tuesday.
-Darkstar
Quote
Harlan
Chris, it sounds like could be something else causing the redirect. SiteBrain does not do redirection on loading.

Our Web site, http://www.thebrain.com, uses the same method to build links that point to specific thoughts. Darkstar, can you please try using your browser to go to: http://www.thebrain.com/#-53 ? This should take you to the download page. Let us know if it works. Thanks.

Regards,
-Harlan
Quote
Darkstar

Harlan, your link works just fine, with no redirects.

-Darkstar
Quote

Newsletter Signup  Newsletter        Visit TheBrain Blog   Blog       Follow us on Twitter   Twitter       Like Us on Facebook   Facebook         Watch Us on Youtube  YouTube       

TheBrain Mind Map & Mindmapping Software     Download TheBrain Mind Mapping Software