It would be intelligent if support at TheBrain could be integrated as a specific thought in each one's Brain. This way you won't need to get out of it and log into your support site in order to report an issue. You just create a new child thought under some (previously) established categories. This will be a default section in each Brain and support team will access it directly and answer as a child thought, and even get to see any public related thought, etc.
This is not only practical but also conceptually consistent with the Brain vision.
Juan Pablo Barragán
This way not only the concerned client can see how to solve some issue but solved issues will be automatically published in the public SUPPORT BRAIN and well categorized (tags and types) so that a recurring issue or question wouldn't have to be repeatedly answered.