How do I respond to resolve this error

MACOS Catalina
PB 10

Hi Alexander,

As a first step I would try to restart TheBrain. If this does not help, I would recommend the following:

  1. Logout of ALL devices that have TheBrain (Note - quitting the app does not log you out, you have to open the app and click Logout)

  2. Once logged out, reset your password via this link: https://app.thebrain.com/forgot-password (You can re-use a password any time, so don't feel that you have to come up with a NEW password again.)

  3. Once you reset the password, login again on your devices and try to Sync.

If this does not resolve your issue, I would appreciate it if you could please write into support@thebrain.com for further assistance. 

Best regards,
TheBrain Technologies


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