Peter93 Show full post »
anton3000
I just created a brand new brain, and the lag is still happening.  So it must not be related to the actual brain file itself.  I wonder what is causing the lag performance?  Is there a diagnostic file I should send you all?
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mcaton
You can always send us a copy of your Output.log file (click on Help > Open Log Directory) and we're happy to take a look.

Thank you,
Matt
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Peter93
Just to let you know, the lag still persists for me in version 9.0.107 (even with a new brain and only a few thoughts in it). I hope there is anything you can do to resolve this issue, otherwise I'd have to stick to TB 8. :/
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mcaton
Peter,

Can you send us or post a copy of your Output.log file after you have experienced the lag?  Just recreate the issue in TheBrain and then click on Help > Open Log Directory to access the log file.

Thank you,
Matt
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mcaton
Peter,

I just had a brief meeting with the engineering team to discuss the lag issue you are still encountering.  Can we connect via a web meeting to take a closer look?  Please contact me directly at matt@thebrain.com and we'll coordinate our schedules.

Thanks,
Matt
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Peter93
mcaton wrote:
Peter,

I just had a brief meeting with the engineering team to discuss the lag issue you are still encountering.  Can we connect via a web meeting to take a closer look?  Please contact me directly at matt@thebrain.com and we'll coordinate our schedules.

Thanks,
Matt



Hello Matt,

have you received my email from last week? I had my log file attached and proposed a time frame where we could meet.

I'd be happy if we could find a solution.
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mcaton
Peter,

I'm sorry, I don't see anything from you.  Are you sure the email went out?  Was the attachment (log file) too large?

I'll drop you a line at pe******nn@g****.com with my schedule and we can go from there.

Thank you,
Matt
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Peter93
Okay, I sent you a reply to your mail (with the log file attached, it's just some kbs), hope this works now?
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mcaton
Working and we're on schedule to chat further tomorrow.  

Thank you Peter!
Matt
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